MediCall Announces New Communication Center with Healthcare Professionals; Wide Range of Services Offered to Pharmaceutical and Medical Device Industries.Business Editors/Health/Medical Writers BIOWIRE2K PLEASANTON, Calif.--(BUSINESS WIRE)--April 7, 2004 MediCall, a California-based medical services company, today announced the availability of a wide range of telephone and web-based services provided through a world-class communication center staffed with healthcare professionals. MediCall's communication center is designed to meet the unique needs of the pharmaceutical and medical device industries and offers programs for clinical trials, direct-to-consumer and direct-to-professional marketing, compliance, retention and product recalls. Using a robust IT infrastructure and technology located in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. that meets HIPAA (Health Insurance Portability & Accountability Act of 1996, Public Law 104-191) Also known as the "Kennedy-Kassebaum Act," this U.S. law protects employees' health insurance coverage when they change or lose their jobs (Title I) and provides standards for patient health, requirements, MediCall draws on a pool of highly skilled, well-educated, English-speaking healthcare professionals available in the Philippines. "Traditional call centers support a wide variety of disparate industries, ranging from banking and insurance to computer hardware and software companies," said John Chess, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of MediCall. "In contrast, MediCall specializes in the medical/pharmaceutical arena and staffs its center with healthcare professionals that are trained to meet the needs of specific clients. The result is a superior customer experience delivered by a team of healthcare professionals." Optigen uses MediCall to provide services to diabetics One of MediCall's customers is Optigen, a Florida-based company offering a variety of services to those diagnosed with diabetes. Utilizing MediCall's Communication Center, staffed with nurses that have a background in diabetes, Optigen will provide callers with health and lifestyle management education and serve as an information source for diabetes nutrition. "Many individuals with diabetes in the Jacksonville area are not aware that many of the supplies they need are covered by their insurance providers. Optigen provides not only the supplies delivered right to their door, but we also take care of the insurance handling for them as well," states Mark Kennedy
In addition to traditional inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound and outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" telephone services, MediCall offers web chat, web callback The initiation of a call to a call center from a Web page. The user clicks a button on the page, and the response can be processed in several ways: (1) it can link the customer to a form that is filled out to schedule a callback, (2) it can generate an Internet telephony connection , email, and fax-back services. Consumers seeking information or responding to an advertising campaign can select their preferred method of communication. For example, busy physicians may prefer to schedule time to discuss a new product or procedure via a web call back link on a pharmaceutical web site. Consumers may request product information in response to a television advertisement A television advertisement, advert or commercial is a form of advertising in which goods, services, organizations, ideas, etc. are promoted via the medium of television. via a toll free phone number or through a web chat link on the company web site. MediCall's U.S.-based operation is staffed with a team of experienced industry professionals that support clients locally for their sales, IT, integration, scripting, data base and project management needs. "With these new services, MediCall is coupling its specialized background in the medical services area with the tremendous resources and call center experience of Ayala Systems Technology, Inc., a subsidiary of Ayala Corporation Ayala Corporation (PSE: AC) is a holding company for the diversified interests of the Ayala Group. It was founded in 1834 and is the oldest and largest conglomerate operating in the Philippines. , one of the oldest and largest public companies in the Philippines," said Chess. "We expect this combination to break new ground by providing an unparalleled level of support to our U.S. clients." About MediCall MediCall is a medical services company dedicated to serving the healthcare industry by providing industry-specific programs for each stage of a drug or medical product's life. MediCall operates a communication center staffed with healthcare professionals in Manila Manila (mənĭl`ə), city (1990 pop. 1,601,234), capital of the Philippines, SW Luzon, on Manila Bay. Manila is the center of the country's largest metropolitan area, its chief port, and the focus of all governmental, commercial, industrial, , the Philippines. Its services are provided via toll-free telephone numbers A toll-free, Freecall, Freephone, or 800 number is a special telephone number, in that the called party is charged the cost of the calls by the telephone carrier, instead of the calling party. and online communication channels, including the web and email. Integration of telephone and online communications provides a consolidated view of customer communications and a single point for collecting and reporting on data. MediCall services are provided and supported by world-class technology and advanced customer relationship management software. MediCall's client services group, based in the U.S. provides all the required support necessary to implement and manage a variety of specialized programs. Training of MediCall's staff is rigorous, ongoing and client-specific. Contact MediCall USA by phone at 202-293-3587 or by email at info@medicall.us, or www.medicall.us. |
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