Measuring the impact of word of mouth marketing.
This is the first in a series of articles sponsored by Beck Ag highlighting the latest results of new research focused on Word of Mouth Marketing (WOMM WOMM Word of Mouth Marketing
WOMM Works on My Machine )
That's what I'm talking I'm Talking was a 1980s Australian funk-pop rock band, noted for launching vocalist Kate Ceberano. History
After the break-up of the Melbourne-based experimental funk band Essendon Airport in 1983, members Robert Goodge (guitar), Ian Cox (saxophone) and Barbara Hogarth about!"
The excitement, impact and momentum of Word of Mouth Marketing has spread through marketing and sales channels in a wide variety of industries, from cars to bars, from charms to farms, and beyond.
The Word of Mouth Marketing Association (WOMMA WOMMA Word of Mouth Marketing Association (also seen as WMMA) ) formed in 2005 and at last count, boasts 391 members. The Wall Street Journal (WSJ WSJ Wall Street Journal
WSJ Wisconsin State Journal (Madison, WI)
WSJ Web Services Journal
WSJ Winston-Salem Journal (North Carolina)
WSJ Wagle Street Journal (Kathmandu, Nepal blog) ), AdAge, AMA's Marketing Matters, Fast Company, BusinessWeek and a host of sources invaluable to marketers all are covering the steady advancement of WOMM.
To capitalize on Cap´i`tal`ize on`
v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. this trend in marketing, venture capital dollars are flowing to companies with WOMM expertise. Agriculture is no exception to industries experiencing the benefits of planned, strategically focused word of mouth initiatives. As companies try to transform their brand communication from a monologue monologue, an extended speech by one person only. Strindberg's one-act play The Stronger, spoken entirely by one person, is an extreme example of monologue. to a dialogue, word of mouth strategies are becoming an even greater part of the marketing mix.
Interest is high in WOMM, but marketers are a savvy (OK, skeptical) lot. They require proof to determine effectiveness of these marketing strategies. In our industry, we have such proof. In 2002, well ahead of the curve, Purdue University Purdue University (pərdy`, -d`), main campus at West Lafayette, Ind. dedicated the necessary resources to evaluate the effectiveness of WOMM. They designed a study to look at some specific WOMM programs that Beck Ag had produced a few years prior for their ag industry clients.
The in-depth study validated the significant return on investment generated from participation in the Beck Ag WOMM programs. Beyond the dollar returns, researchers were impressed by the fact that grower and veterinarian veterinarian /vet·er·i·nar·i·an/ (vet?er-i-nar´e-an) a person trained and authorized to practice veterinary medicine and surgery; a doctor of veterinary medicine.
n. participants had a very high recall and favorable fa·vor·a·ble
1. Advantageous; helpful: favorable winds.
2. Encouraging; propitious: a favorable diagnosis.
3. impression of the WOMM programs even two to three years after their participation.
In addition, the number of Beck Ag program participants who indicated they actually shared information with other peers was very high. It was clear that the word of mouth buzz went well beyond the actual program participants. The ripple that was created helped to produce an even greater return on the initial marketing dollars invested.
MEASURE AGAIN IN 2007
To update and expand the research begun in 2002, this year, Purdue is again evaluating the effectiveness of WOMM. According to according to
1. As stated or indicated by; on the authority of: according to historians.
2. In keeping with: according to instructions.
3. Purdue's Dr. Jay Akridge, "This new study takes a much deeper look at the impact of WOMM. We take a deep look at participants' experience with WOMM initiatives, the actions taken as a result of the initiative (including further discussions with other peers in the target audience), and how the initiative affects other marketing and promotional activities."
He added that at this point in the analysis, "We see both increased product adoption by the participant and a strong enhancement of the relationship between the marketer and the customer."
Akridge reports that details of this WOMM research will be shared with National Agri-Marketing Association participants at the national convention in Dallas, TX, next month.
Beck Ag CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. John Finegan says, "We're pleased to have the opportunity to participate in this new study. The occasion to dig deeper into the factors influencing and impacting retention, ripple, recall, and return on investment will no doubt provide marketers with the proof they need to confidently employ WOMM strategies."
AHEAD OF THE CURVE
Is agriculture ahead of the WOMM curve? Finegan says, "Yes!"
He adds, Fortunately for agri-marketers, the credibility that we've worked hard to establish and maintain with our target audience of ag professionals has allowed Beck Ag to stay ahead of the WOMM curve. We go to great lengths to produce relevant, credible and professional programs that bring high value to both our ag marketer clients and the target audience of Ag professionals who we engage."
He insists, "While other industries are still testing WOMM approaches and proving their value, our track record over the last ten years has allowed us to test and refine several customized WOMM approaches. We can, therefore, offer the right WOMM solution for each unique marketing challenge."