Measuring staff productivity with technology. (Practice Management Clinic).

Your software should provide you with the ability to monitor the productivity of your staff. Excellent software will record, by individual staff member (figure 1) and by time of day (figure 2), the amount of time that is spent making appointments, obtaining and entering demographics, and entering charges and performing other billing functions.

Excellent software technology will permit you to utilize your staff for maximum productivity. When indicated, human resource re-engineering can lead to improved personnel management in these demanding times.