McQueen signs up Inference for Edinburgh call center.LONDON--(BUSINESS WIRE)--Aug. 16, 1996--Leading service provider McQueen has signed a contract for Inference (logic) inference - The logical process by which new facts are derived from known facts by the application of inference rules. See also symbolic inference, type inference. Corp.'s (NASDQ:INFR) CBR (1) (Computer-Based Reference) Reference materials accessible by computer in order to help people do their jobs quicker. For example, this database on disk! (2) (Constant Bit Rate) A uniform transmission rate. 2 software to be implemented in its new international call center in Edinburgh. McQueen, which has been trading for over 150 years, is one of Europe's largest providers of pre-sales, sales, post-sales, manufacturing and localization Customizing software and documentation for a particular country. It includes the translation of menus and messages into the native spoken language as well as changes in the user interface to accommodate different alphabets and culture. See internationalization and l10n. solutions to the technology and information industries. The state-of-the-art technology at the call center allows the multi-lingual staff to deal with calls relating to relating to relate prep → concernant relating to relate prep → bezüglich +gen, mit Bezug auf +acc a variety of subjects on behalf of clients from all over Europe. Inference's case-based reasoning An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. (CBR2) software has been selected to augment the existing system by providing operators with on-line information as they speak to a customer, allowing them to offer a range of services from complex pre-sales product information to the precise diagnosis of a problem with a product. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Craig Saddington, general manager of McQueen's marketing and technology services, the choice was motivated by Inference's reputation as a high-performing company with experience of blue chip players and by the strength of its consultancy and support organization. He goes on to describe the CBR software as the most technically advanced, feature-rich and mature knowledge access tool on the market, stressing its ability to be integrated with technology partners such as Vantive. McQueen is set to gain significant benefits from the new software. "CBR2 is a very impressive family of products," Saddington said. "The software will pay for itself in terms of time saved in call length and operator training, and our agents now have the added satisfaction of being able to offer more consistent and professional support and service to our customers." The company is also considering investment in Inference's CasePoint WebServer software, which allows customers to receive on-line answers to their queries via the World Wide Web. "As a leading service provider to the technology and information industries, McQueen is a company of great stature, and we are delighted that our product will contribute to the improved quality and efficiency of its services," said Philip Padfield, managing director of Inference UK. CBR2 Family of Products CBR2 is a family of products built to index and retrieve unstructured information in a wide variety of front-office applications. It is commonly used to serve the problem resolution and product recommendation needs of an organization's customer service operation in the help desk, call center, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. departments. The products have a variety of deployment options that allow them to be used as a common platform for the distribution and dissemination dissemination Medtalk The spread of a pernicious process–eg, CA, acute infection Oncology Metastasis, see there of all types of unstructured information, both within the organization and externally to customers, vendors and prospects. The CBR2 Family of Products includes CasePoint, CasePoint Search Engine, CasePoint WebServer, CBR Express, CBR Express Generator, and CBR Express Tester. Inference Corp. Inference Corp. is a leading provider of strategic knowledge publishing, knowledge distribution and content management software. Inference's CBR2 products support a wide range of operating and deployment platforms, including file-server, client-server, speech-enabled server, web-server and embedded Inserted into. See embedded system. implementations. The company also offers a complete line of consulting, support and educational services, as well as pre-packaged knowledge. Based in Novato, Calif., Inference has licensed its products to over 500 customers, reaching more than 500,000 end users in over 22 countries. -0- Note to editors: Inference, CasePoint, CasePoint Search Engine, CasePoint WebServer, CBR2, CBR Express, CBR Express Tester and CBR Generator are trademarks of Inference Corporation. CONTACT: Inference UK Samia Rauf, 44/01753-771100 srauf@inference.co.uk or Herald Communications Xanthe Vaughan Williams/Kate Messenger, 44/0171-222-8515 |
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