Maui Sky Fiber Names Customer Care Center Partner; TC Kokua to Provide Inbound Customer Services via Phone, Email, Chat.

Business Editors/High-Tech Writers

MAUI, Hawaii--(BUSINESS WIRE)--March 19, 2002

Hawaii based Maui Sky Fiber, a wireless communications startup, has chosen TC Kokua, LLC to handle inbound service requests for its customers. TC Kokua will act as the customer service department for Maui Sky Fiber by performing services such as inbound technical assistance, service orders, and answering general questions. The customer base will come from visitors staying at major hotels and from local residents and businesses looking to upgrade their internet capabilities.

"We're excited about our new relationship with TC Kokua and look forward to the great service we know they will provide to our customers," says Steve Berkoff, Managing Partner at Maui Sky Fiber. "When we were evaluating customer care partners we had three key factors we were looking for -- service, cost, and technology. TC Kokua offered us the best mix of all three," Berkoff added.

Says Max Tsai, President of TC Kokua, "Maui Sky Fiber has a great future ahead of them and we're pleased to be part of their business. They saw the value early of an outsourced solution and we were able to provide them an overall offering that met their needs."

Opening its doors officially in March of this year, Maui Sky Fiber located its offices in the Maui Research & Technology Center, one floor above the offices of TC Kokua. This close proximity will allow both companies to work together more quickly and effectively as Maui Sky Fiber's customer base grows. "Having two of our tenants collaborate like this really creates a synergy that reinforces Maui's growing reputation as a place for high-tech companies to succeed," says Steve Perkins, Program Manager for the Maui Economic Development Board (MEDB). MEDB manages the programs and services provided at the Maui Research & Technology Center.

About TC Kokua, LLC

TC Kokua, LLC is a customer service outsourcing company which provides inbound and outbound contact services to companies nationwide. TC Kokua is located in the Maui Research & Technology Park and serves companies in many industries including wireless communications, transportation, biotechnology, and real estate. Visit our web site at www.tckokua.com or call 808/875-6634.