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MasterMind Technologies Partners with SpeechWorks; Partnership Will Deliver Next-gen Voice Applications to Communications Service Providers.


Business Editors/Hi-Tech Writers

WASHINGTON--(BUSINESS WIRE)--March 6, 2001

MasterMind Technologies, a leading provider of revenue-generating service solutions to communications service providers (CSP's), has partnered with SpeechWorks International (NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
: SPWX SPWX Speechworks (stock symbol) ), a leader in the telephony-based speech technology industry.

Under the terms of the agreement, MasterMind Technologies will now offer the SpeechWorks(R) 6.5 automated speech recognition (ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. ) solution and Speechify speech·i·fy  
intr.v. speech·i·fied, speech·i·fy·ing, speech·i·fies
To give a speech: "In Washington, cabinet secretaries pose and speechify" Jonathan Alter.
(TM) text-to-speech (TTS (1) See text-to-speech.

(2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to
) engine within its suite of carrier-class service applications, including its unified communications solution, EKKO, voice portal solution, ARGOS Argos, city, ancient Greece
Argos (är`gŏs, –gəs), city of ancient Greece, in NE Peloponnesus, 3 mi (4.8 km) inland from the Gulf of Argos, near the modern Nauplia.
 and Media Server, AOS (Alternative Operator Services) Operator services provided by a third-party organization. See operator services.

1. AOS - /aws/ (East Coast), /ay-os/ (West Coast) A PDP-10 instruction that took any memory location and added 1 to it.
.

"SpeechWorks technology meets the criteria we need to deliver the most sophisticated applications within our service solutions and platforms," said Rick Ringel, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey.  of MasterMind Technologies. "SpeechWorks ASR and TTS will allow us to expose an enormous amount of content on the Internet to any voice network using natural speech."

"We are pleased to partner with innovative companies like MasterMind Technologies who are delivering creative voice portal solutions," said Steve Chambers, vice president of marketing at SpeechWorks. "Voice portals add a new layer of consumer satisfaction to the wireless consumer who can't access an online site, by allowing users to access information simply by speaking into a phone."

Ringel added, "With our on-the-fly service creation and modification capabilities and the expanded multilingual features within SpeechWorks' products, we can offer these next-gen applications to emerging global markets, ultimately bringing speech-enabled applications to service providers worldwide."

The ARGOS voice portal solution, slated for release in Q2 '01, will allow users to "browse" the Web using a telephone or handheld wireless. ARGOS parses web content for data, text, links and banners formatted as either XML XML
 in full Extensible Markup Language.

Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations.
 or HTML HTML
 in full HyperText Markup Language

Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web.
, and will "read" and interact with Voice XML enabled Web pages using natural speech rather than the traditional command/response dialog.

Users can then interact with the Internet over their phones, eliminating the need for PC's, intelligent handsets, or even an ISP (1) See in-system programmable.

(2) (Internet Service Provider) An organization that provides access to the Internet. Connection to the user is provided via dial-up, ISDN, cable, DSL and T1/T3 lines.
.

The EKKO Unified Communications solution blends telephone, fax, email and the Internet into one mailbox accessible via a wide variety of devices, from desktop to handheld wireless. Subscribers will use EKKO, enabled with SpeechWorks ASR and TTS engines to check calendars, messages, and access email over their phones.

The AOS Announcement Server, a carrier-class VoIP Media Server, delivers the first tier of enhanced IVR services to the converged networks. The AOS solution allows service providers to distribute high quality speech-enabled applications at the edges of their networks, resolving a previously unfulfilled technological void.

MasterMind Technologies

MasterMind Technologies, an Inc. 500 company, provides revenue-generating application solutions to the new communications infrastructure marketplace - solutions that enable service providers to differentiate themselves from the competition by cost-effectively delivering high performance telephony and messaging services across the global spectrum of disparate telecom and data networks.

MasterMind's field-proven products - deployed in over 30 countries - help bring customized service applications from concept to market faster than any alternative. For more information please visit: www.mastermindtechnologies.com.

About SpeechWorks International, Inc.

Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to delight their callers and provide them with a new level of service over the phone.

Complementing the self-service model of e-business, SpeechWorks speech solutions, including the revolutionary SpeechSite(TM) product, and Speechify text-to-speech engine, let customers direct their calls, obtain information and complete transactions automatically, simply by speaking naturally over any phone, anytime.

SpeechWorks customers include some of the world's most sophisticated customer service innovators such as America Online, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Continental Airlines, E*Trade, FedEx, Fidelity Investments Institutional Brokerage Group, Thrifty Car Rental, United Airlines and Yahoo! The Company offers the SpeechWorks Here(TM) Guarantee, the industry's only program that includes a money-back guarantee.

SpeechWorks strategic partners include leading corporations such as AT&T, Avaya, Natural MicroSystems and Net2Phone. Investors included Citigroup's e-Citi Unit, GE Equity, Intel Corporation, The Intel64 Fund, MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device.

(2) (Microwave Communications Inc.
 WorldCom Venture Fund and Reuters.

SpeechWorks is headquartered in Boston, Massachusetts and has offices around the world. To experience the power of SpeechWorks, call 888/SAY-DEMO. For additional information, call 617.428.4444 or visit http://www.speechworks.com.

SpeechWorks, Speechify, SpeechWorks Here and SpeechSite are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries.
COPYRIGHT 2001 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2001, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1USA
Date:Mar 6, 2001
Words:688
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