Mary Kay Inc. Selects Micromuse's Netcool Suite.Business Editors SAN FRANCISCO--(BUSINESS WIRE)--Nov. 18, 2002 Popular Cosmetics Company Chooses Netcool(R) Applications to Help Keep Enterprise IT Operations Looking Good Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, today announced that Mary Kay Mary Kay is a brand of skin care and color cosmetics sold by Mary Kay Inc. Mary Kay World Headquarters is located in the Dallas suburb of Addison, Texas. Mary Kay Ash (d. November 22, 2001) founded Mary Kay Inc. on Friday, September 13, 1963. Inc., one of the largest direct sellers of skin care and color cosmetics in the world, has selected to implement the Netcool(R) suite across its complex IT environment to help streamline critical enterprise IT management and support operations. The Netcool solution identifies potential problems in the infrastructure and speeds resolution to help improve IT service levels while proactively reducing workloads and operational costs. The Mary Kay(R) product line is sold by more than 900,000 independent Beauty Consultants in 33 markets worldwide. "Internet technology allows Mary Kay to provide its Independent Beauty Consultants worldwide with online ordering and innovative ways of managing their business," says Chris Utter, IST Project Manager, Mary Kay Inc. "We also have a significant legacy environment supporting our core business, which includes manufacturing and distributing skin care and color cosmetics worldwide. The Netcool solution allows us to centralize cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. monitoring and alerting of disparate systems, optimizing NOC (Network Operations Center) A central or regional location for monitoring a large network. Also called a "network management center" (NMC), "service management center" (SMC) or "network control center" (NCC), a NOC may be used to manage a large enterprise network, operations and decreasing mean response time for issues." The Netcool solution provides a comprehensive platform for end-to-end IT infrastructure management. Mary Kay will utilize Netcool to consolidate events and alarms from their network, systems and applications. Netcool collects, correlates and consolidates event data from various element managers and information systems to quickly identify where trouble is occurring within the enterprise. Using a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. management interface, the solution then alerts the IT staff to hot spots hot spots acute moist dermatitis. before revenue-impacting outages can occur. "The IT computing environments at companies like Mary Kay are continually growing in size and complexity, which drives the need for more automated monitoring and management solutions," said Mike Donohue, Micromuse's Senior VP, Global Sales & Technical Services. "The Netcool suite provides an essential IT management platform for ensuring the effective delivery of business-critical IT services." generationE TECHNOLOGIES, an Authorized Micromuse reseller, was responsible for implementing the Netcool software. About Mary Kay Inc. Mary Kay Inc., a leading direct seller of skin care and color cosmetics, achieved its third consecutive year of record sales and recruiting in 2001, surpassing $1.4 billion in wholesale sales (which equated to well over $2.8 billion at the retail level). The company has more than 900,000 Mary Kay Independent Beauty Consultants in 33 markets worldwide. The Mary Kay(R) product line includes more than 200 premium products in eight categories: facial skin care, color cosmetics, nail care, body care, sun protection, fragrances, men's skin care and men's and women's dietary supplements. To locate a Consultant near you, call 1-800-MARY KAY (627-9529) or visit www.marykay.com. About Micromuse Micromuse Inc. (Nasdaq: MUSE) is the leading provider of service and business assurance software solutions. The Netcool(R) software suite provides organization with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organizations to respond to problems quickly, streamline workflow processes and improve business uptime. Micromuse customers include AT&T, BT, Cable & Wireless, Charles Schwab Charles Schwab can refer to:
ITC n abbr (BRIT) (= Independent Television Commission) → ^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Headquarters are located at 139 Townsend Street, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , Calif. 94107; (415) 538-9090. The Web site is at www.micromuse.com. About generationE TECHNOLOGIES generationE is focused on delivering scalable value to clients through best-of-breed technology implementations, optimizations and consolidations. Along with its expert knowledge base, l invested capital. Offerings include end-to-end solutions in business process re-engineering See reengineering. (business) Business Process Re-engineering - (BPR) Any radical change in the way in which an organisation performs its business activities. BPR involves a fundamental re-think of the business processes followed by a redesign of business activities to , enterprise systems management, application management, data warehousing See data warehouse. data warehousing - data warehouse , data center automation and IT services management. generationE has successfully delivered solutions to over 25 percent of the Fortune 500 including, Agilent, Aon, Ameritrade, General Mills  This article or section may contain a proseline.Please help [ convert this timeline] into prose or, if necessary, a . , Pepsi, Time Warner and W.W. Grainger. Headquarters are located at 8420 West Bryn Mawr Bryn Mawr (brĭn mär), uninc. town (1990 est. pop. 10,000), Montgomery co., SE Pa., a residential suburb of Philadelphia. It is the seat of Bryn Mawr College (for women), opened in 1885 by the Society of Friends. Avenue, Suite 280, Chicago, IL 60631; (773)-444-4000. The Web site is at: www.generationec.com. Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company's ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company's distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q Form 10-Q See 10-Q. and on Form 10-K Form 10-K A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information. Form 10-K See 10-K. on file with the Securities and Exchange Commission and available on the Company's Web site. |
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