Marlite Chooses SilverBack's Leading Edge InfoCare MSP Solution for IT Monitoring and Security.Business/Technology Editors BILLERICA, Mass.--(BUSINESS WIRE)--June 11, 2001 InfoCare to Improve Leading Manufacturer of Specialty Wall Systems' Overall Network Quality of Service and Reduce Network Downtime SilverBack Technologies, Inc., a leading full-service Management Service Provider (MSP (1) (Management Service Provider or Managed Service Provider) An organization that manages a customer's computer systems and networks which are either located on the customer's premises or at a third-party datacenter. ), today announced that as part of its reseller agreement with Cleveland-based IntelliNet Corp., Marlite mar·lite n. Marlstone. mar·lit  ic adj.Noun 1. , a manufacturer of specialty wall systems and related building products for commercial markets, has deployed SilverBack's license-based InfoCare solution to provide advanced IT fault, asset, performance and security monitoring to improve overall network, systems and application quality of service. Marlite's IT department now has the ability to be alerted to critical IT issues before they impact the business. In addition, InfoCare provides the 150-user network environment with improved health monitoring and fault alerting capabilities so that network downtime is held to a minimum. Marlite, a privately-owned company with over 300 employees, sells its line of specialty wall products to a client base that includes architectural, construction, hospitality, retail chain and related industries throughout North, Central and South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , the Middle East, the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. and Western and Eastern Europe Eastern Europe The countries of eastern Europe, especially those that were allied with the USSR in the Warsaw Pact, which was established in 1955 and dissolved in 1991. . The company has provided its line of decorative wall products to such well-known companies as McDonald's, Harley-Davidson and GMAC GMAC General Motors Acceptance Corporation GMAC Graduate Management Admission Council GMAC Give Me A Call GMAC Genetic Manipulation Advisory Committee GMAC Genetic Modification Advisory Committee (Singapore) GMAC Give Me A Chance . "SilverBack's InfoCare service has allowed us to gain better control over our IT environment," said Gary Zell, MIS Manager at Marlite. "Previously, we had very limited network and systems monitoring capabilities, making it nearly impossible to proactively detect problems before they impacted our internal users. Now we are able to quickly pinpoint servers and frame relay A high-speed packet switching protocol used in wide area networks (WANs). Providing a granular service of up to DS3 speed (45 Mbps), it has become popular for LAN to LAN connections across remote distances, and services are offered by most major carriers. circuits that are at risk of reaching critical utilization levels, and address problems before they become real issues." With a small staff and over 40 critical network devices to manage, the IT department for Marlite depends on SilverBack's InfoCare as a complete monitoring and security solution that gives them onsite control of their network and systems environments. "There is a need in midsize enterprises for a comprehensive but affordable approach to IT management," said Robert Klotz Robert Klotz (October 27, 1819–May 1, 1895) was a Democratic member of the U.S. House of Representatives from Pennsylvania. Robert Klotz was born in Northampton (now Carbon) County, Pennsylvania. He attended the country schools. , vice president of business development for SilverBack. "For SilverBack reseller partners like IntelliNet, InfoCare is a value-added service A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. that they can offer companies such as Marlite to provide superior IT monitoring and security. Plus, InfoCare is a license-based service, which allows IntelliNet to generate a guaranteed, incremental revenue stream. And with the bottom line to customers being network performance and maximum uptime, Marlite's IT department can rely on InfoCare as a one-stop solution to manage their entire IT infrastructure." About SilverBack SilverBack Technologies, Inc., a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. headquartered in Billerica, Massachusetts Billerica (IPA: [bɪl.'ɹɪ.kə]) is a town in Middlesex County, Massachusetts, United States. The population was 38,981 at the 2000 census. Its name is pronounced "bill-RICK-a", rather than rhyming with America. , was founded in spring 1999 by former executives of Nortel Networks Corporation and Micromuse, Inc. SilverBack is an industry pioneer Management Service Provider (MSP) that integrates best-in-class network, systems and application monitoring software into a licensed solution - called InfoCare - that allows midsized enterprises to proactively manage their IT computing environments; minimize company downtime; and improve IT quality of service. SilverBack is a founding and executive member of the MSP Association, an international industry consortium formed to define, shape and promote the emerging managed network services sector to aid in accelerating the adoption of MSPs. For more information on SilverBack, please visit their Web site at www.silverbacktech.com. SilverBack Technologies derives its name from the eldest member of the African mountain gorilla species due largely in part to the defining characteristics that the gorilla possesses including leadership, loyalty, adaptability, dependability and an on-going commitment to protect other members of the gorilla band. SilverBack is a patron of the Gorilla Foundation, which promotes the protection, preservation and propagation of gorillas. |
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