Mark VII Estimates 300% First Year ROI by Implementing the Delano e-Business Interaction Suite.Business Editors TORONTO--(BUSINESS WIRE)--Jan. 10, 2000 Delano Technology Corp., a provider of interaction-based e-business communication solutions for the enterprise, today announced that Mark VII Mark VII may refer to:
Mark VII has estimated it will achieve a 300% first year return on its investment (ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). ) in the Delano e-Business Interaction Suite, implemented just eight months ago. In addition, Mark VII is anticipating $1.5 million (U.S.) in annual telecommunication and administrative cost administrative cost Managed care A cost incurred by the 'business' end of a health care facility or university–eg, staffing and personnel costs, nursing home and hospital administration, insurance, and overhead expenses. Cf Indirect costs. savings from six initial applications deployed, as well as a payback period Payback Period The length of time required to recover the cost of an investment. Calculated as: on its purchase of the Delano e-business platform of approximately four months. "The Delano e-Business Interaction Suite is a robust, intuitive platform that has enabled us to automate and streamline a number of manual internal and external business processes and interactions. With the Delano e-business solution, we are able to leverage our existing IT infrastructure and investments to interact electronically with our customers, agents, carriers, and employees," said Terry Maready, vice president of IS at Mark VII. "We're confident that Delano's technology will continue to deliver significant returns on our investment." "Everything we do at Delano is focused on helping our customers achieve significant returns on their investments," said John Foresi, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , Delano Technology Corp. "Not only do we enable our customers to develop and deploy applications that facilitate interaction with the extended enterprise that much faster than with traditional methods, but we can also enable them to achieve rapid returns on their investment, with increased revenues, reduced costs, and improved customer satisfaction and loyalty." The Challenge and Solution Mark VII provides administrative support including sales support, and credit and collections services to its branch offices and agent operations on a centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. basis. As a result, the company was faced with the challenge of selecting an e-business solution that would leverage its extensive IT investments, streamline traditional business processes, and manage ongoing interactions with its customers, agents, and employees. The Delano e-Business Interaction Suite has enabled Mark VII to automate and manage a significant number of its core business processes, many of which previously required manual intervention and incurred significant administrative and telecommunications costs. Delano's professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team undertook the initial implementation of six core business processes for Mark VII, within a six-week time period. Applications deployed in Mark VII's Back Office Mark VII extends credit to customers on behalf of its 125 offices and agencies, including handling all credit processes from applications through to collections. By automating its previously manual credit approval system, Mark VII now completes approvals in a matter of hours as opposed to days, enabling the company to enter the spot transportation market valued at $500 million (U.S.) annually. Additionally, by automating and managing core accounting functions such as accounts receivable accounts receivable n. the amounts of money due or owed to a business or professional by customers or clients. Generally, accounts receivable refers to the total amount due and is considered in calculating the value of a business or the business' problems in paying aging and customer statement retrievals, Mark VII anticipates reducing its receivable collection rates by two to three days, giving the company access to valuable working capital of $5 to $7 million (U.S.). In the logistics industry, understanding what equipment is available in a particular district is critical when scheduling multiple loads. Previously, Mark VII destination reports were compiled manually, and as a result missed out on potential loads. Using the Delano e-Business Interaction Suite, destination reports with information on equipment going into each city/ramp combination is now automatically sent via e-mail as requested to Mark VII agents. As a result, Mark VII agents are now provided with timely and accurate equipment availability data, enabling them to effectively capture a larger share of available loads. Equally important is the process of dispatching equipment. Previously, Mark VII offices/agencies were required to print equipment dispatch requests and manually fax them to carriers. For some larger offices, equipment dispatches and changes often required several hundred faxes per day and upwards of 2 to 3 full time employees to handle the load. For Mark VII's entire customer base, this process required the dedication of a large number full time staff. Under the new approach, Mark VII is capable of sending dispatches by e-mail or fax, and the entire process can now be completed without human intervention. This new process has enabled Mark VII to re-allocate resources to revenue generating areas of the business. Additionally, by replacing manual, fax-based systems with automated processes that manage credit approvals and equipment dispatch reports, Mark VII has greatly reduced their reliance on fax technology. As a result, the company anticipates telecommunication and administration cost reductions of up to $1.5 million (U.S.) annually. The Road Ahead as identified several other areas of opportunity for leveraging the Delano e-Business Interaction Suite. Among the 80 applications that Mark VII plans to deploy over the next twelve months are electronic bill presentment See EBPP. , and numerous customer service and revenue generating applications. Mark VII's management team expects that the Delano e-Business Interaction Suite will play a vital role in e-enabling the organization for the new millennium. About Mark VII As a member of the MSAS family of companies, Mark VII is part of a $3 billion organization with over 500 offices in 112 countries spanning the globe. Built on a core service of international transport and logistics management Logistics Management is that part of Supply Chain Management that plans, implements, and controls the efficient, effective, forward, and reverse flow and storage of goods, services, and related information between the point of origin and the point of consumption in order to meet , Mark VII provides a complete range of world-class transportation and logistics capabilities to support supply chain operations around the world. Mark VII has experienced explosive growth every year since its inception in 1989. Its clients are among some of the largest companies in the global marketplace, including Frito-Lay, Mobil Oil, Occidental Chemical, SC Johnson Wax, Pier 1 Imports Pier 1 Imports Inc. (NYSE: PIR) is a Fort Worth, Texas-based retailer specializing in imported home furnishings and decor, particularly furniture, table-top items, decorative accessories and seasonal decor. , and many others. More information on Mark VII can be found on the company's Web site at http://www.markvii.com. About the Delano e-Business Interaction Suite The Delano e-Business Interaction Suite is a platform for deploying high-value e-business applications that automate, personalize, and manage ongoing interactions between a company and its extended enterprise. The platform includes the Delano e-Business Application Builder, a rapid application builder for developing powerful interaction-based e-business applications; and the Delano e-Business Interaction Server, a highly scalable server designed to simultaneously run thousands of e-business applications. The Delano e-Business Interaction Suite, which is built on open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced to seamlessly integrate with existing IT systems, enables companies to rapidly create and deploy applications that increase revenue, reduce costs, and improve customer satisfaction and loyalty. About Delano Technology Corp. Delano Technology Corp., founded in 1998, markets an e-business platform that enables companies to automate, personalize and manage ongoing interactions with customers, partners, suppliers and employees. At the core of Delano's e-business solution is the Delano e-Business Interaction Suite, a platform for quickly developing and deploying custom-designed applications that meet the diverse requirements of a broad spectrum of business communications, such as sales and marketing, customer service, operations, finance, and human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. . Delano's software is currently powering some of today's leading e-businesses, including, BCE BCE abbr. 1. Bachelor of Chemical Engineering 2. Bachelor of Civil Engineering BCE Abbreviation for before the Common Era. Emergis, Charles Schwab Charles Schwab can refer to:
The area was first surveyed by Lieutenant-Governor John Graves Simcoe in 1794 while he was constructing Yonge Street. with offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of , Chicago, San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden and the United Kingdom. For additional information, contact Delano Technology Corporation, 40 West Wilmot Street, Richmond Hill Richmond Hill may refer to: Places:
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