Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America.* Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America, by Charles O. Rossotti Charles O. Rossotti (born 1941) is an American businessman, and former Commissioner of Internal Revenue. Rossotti is a graduate of Georgetown University (A.B., Economics, 1962) and Harvard Business School (MBA, 1964). (Harvard Business School Harvard Business School, officially named the Harvard Business School: George F. Baker Foundation, and also known as HBS, is one of the graduate schools of Harvard University. Press, 2005), tells how the former IRS An abbreviation for the Internal Revenue Service, a federal agency charged with the responsibility of administering and enforcing internal revenue laws. Commissioner transformed the IRS's outdated bureaucracy to run more like a cutting-edge business. Recounting high-pressure Congressional hearings, meetings with frustrated frus·trate tr.v. frus·trat·ed, frus·trat·ing, frus·trates 1. a. To prevent from accomplishing a purpose or fulfilling a desire; thwart: taxpayers, encounters with Washington bigwigs and discussions of turnaround strategies, the author reveals how, under his leadership, the IRS improved customer service and combated serious tax law violations. From rebuilding trust in the glare of public criticism to overhauling massive but obsolete computer systems, the book shows how real change in a huge organization can be led successfully. 340 pages; $26.95. Contact www.HBSPress.org. |
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