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Articles
1-100 out of 100 article(s)
| Title |
Author |
Type |
Date |
Words |
| all in a day's work for the next generation at khda. |
|
|
Jul 9, 2009 |
1001 |
| Leveraging the true value of legacy customer information systems. |
Dunlea, Martin |
Report |
Jun 22, 2009 |
1832 |
| Questions you must answer about compliance. |
Searcy, Tim |
Column |
Jun 1, 2009 |
736 |
| Babyshop announces a win-win DSF promotion! |
|
Brief article |
Jan 19, 2009 |
255 |
| Delight customers with the magic experience: MAGIC stands for Make a Great Impression on Customer. To truly differentiate themselves, companies must focus on staging experiences that produce the moments of magic. |
Bin, Johnson Ong Chee |
|
Dec 1, 2008 |
1267 |
| Learn to adapt to different communication styles. |
Aldisert, Lisa |
|
Nov 1, 2008 |
844 |
| Outrageous interactions contest. |
|
|
Oct 1, 2008 |
459 |
| An era worth celebrating. |
Tropper, Elisha |
|
Oct 1, 2008 |
1436 |
| Meet the TNA staff: the faces behind the phone calls and e-mails from TNA. |
|
Personal account |
Sep 22, 2008 |
455 |
| What gets measured sometimes gets managed. |
Aaron, William |
|
Aug 1, 2008 |
2350 |
| Customer service that goes the extra mile. |
Storey-Manseau, Laurie J. |
|
May 23, 2008 |
901 |
| Marketers report on what they expect from their agencies. |
|
|
May 1, 2008 |
1057 |
| It might take more than coffee to warm the hearts of your customers. |
White, David |
|
Apr 1, 2008 |
845 |
| Rob Gilbert's customer service formula: SWL + SWL = SW. |
Bly, Bob |
|
Mar 7, 2008 |
480 |
| What is a remote agent service provider? And will it help improve my service levels? |
|
|
Jan 1, 2008 |
665 |
| Use direct mail to stimulate customer referrals. |
Turner, Jim |
|
Sep 1, 2007 |
558 |
| Customer service planning is essential to developing info center procedures: your staff needs to know how to work with clients--and your clients need to know what to expect. |
Schachter, Debbie |
|
Jun 1, 2007 |
1097 |
| Does your perception of your service match your clients' opinions? You know you're doing a great job, but your clients may not agree. The magic is in the service, the personality, and the behaviors of you and your staff. |
Schachter, Debbie |
|
Apr 1, 2007 |
1181 |
| Increase profitability and reduce expenditures: identify the most desirable customers and prospects with the greatest attention. |
Mavrick, Nick |
|
Feb 1, 2007 |
1040 |
| Queuing up performance: how to apply a virtual queuing strategy in your contact center. |
Camulli, Eric |
|
Jan 1, 2007 |
1878 |
| Leveraging data to enable better customer interactions. |
|
|
Dec 1, 2006 |
920 |
| The customer is king: Brazilian photo retailer focuses on technology, but never loses sight of service. |
Kruger, Jennifer Barr |
Company overview |
Dec 1, 2006 |
1470 |
| Employment Law Commentary - July 2006. |
Westman, Daniel P.; James, Tanya N. |
|
Aug 9, 2006 |
1834 |
| Righting the digital ship: Network Solutions executive spearheads customer service makeover. |
McCrea, Bridget |
|
Feb 1, 2006 |
555 |
| Your mother was a hamster, and your father smelt of elderberries. |
Schelmetic, Tracey E. |
|
Feb 1, 2006 |
848 |
| An escape from the ordinary. |
Fant, Tracey |
|
Jan 23, 2006 |
568 |
| Big banks have to think small to give best customer service. |
Fixmer, Andy |
|
Dec 12, 2005 |
797 |
| Unhelpful websites discourage customers - report. |
|
Brief Article |
Oct 5, 2005 |
196 |
| First impressions. |
Karrh, Jim |
Column |
Aug 22, 2005 |
647 |
| Group 1 Software President Christopher Baker teaches us a new acronym: CCM. |
Kalinoski, Glenn J. |
|
Aug 1, 2005 |
1015 |
| Partners in service: when trying to build successful partnerships between agencies and service centers, principals need to remember not all service centers are created equal. |
Gee, Patrick |
|
Aug 1, 2005 |
658 |
| What is customer loyalty worth to your telco? |
Saxby, David |
|
May 1, 2005 |
1033 |
| Private-client services: financial services for the "high-value" customer. |
Beck, Bill |
|
Apr 1, 2005 |
562 |
| Collaboration for innovation: Canada has a substantial number of innovative universities and private companies working to make an impact on the global stage. In the fight for limited funding and a shrinking pool of talent, these organizations are working together more often to improve the strength of their business community in general. Such associations are only going to become more important in the future. |
Colman, Robert |
|
Mar 1, 2005 |
2060 |
| Staffing after a lab merger. |
Frings, Christopher S. |
|
Feb 1, 2005 |
899 |
| Reduce cost per order without sacrificing service with "Interactive Agent". |
|
|
Feb 1, 2005 |
557 |
| Bolstering customer service through service resolution management. |
Kelly, Brian |
|
Jan 1, 2005 |
1532 |
| Redundancy key to high availability voice services. |
Weiss, David |
|
Jan 1, 2005 |
1687 |
| Managing customer complaints. |
|
Brief Article |
Dec 1, 2004 |
255 |
| IP: customer service anytime, anywhere, via any media. |
Schelmetic, Tracey |
Editorial |
Nov 1, 2004 |
1059 |
| "Hello!" "This is your call center. I'm evolving into a more dynamic channel for banks to interact with their customers." If your call center could ring you up, that is probably what it would say. |
Sablosky, Tanja Lian |
|
Oct 1, 2004 |
2251 |
| Shaking things up. |
Denes, Shary |
Editorial |
Jul 1, 2004 |
652 |
| Behind the bar(ista)--Part II: customer service for the barista: the last of this two-part series focuses on the one final element that completes the package of a well-trained and effective employee: customer service! This set of skills will help you portray yourself to your customers as self-motivated, educated, passionate and professional. |
Hayward, Keith |
|
Jun 20, 2004 |
2165 |
| Delight internal customers with top-rate service: know how to deal effectively with complaints. |
Spath, Patrice |
Column |
May 1, 2004 |
1015 |
| Time to incentivise staff. |
Trout, Peter |
|
Apr 30, 2004 |
584 |
| Towards a new definition of service: service providers have to do more than ever. |
MacInnis, Frank T. |
|
Apr 1, 2004 |
696 |
| Encouraging service excellence. |
Motley, L. Biff |
|
Apr 1, 2004 |
507 |
| Repeat business comes down to quality service. (Advertisement). |
McDaniel, Ryan |
Brief Article |
Jun 23, 2003 |
220 |
| The four ways to win customers. (Current Account). |
Clarke, Mike |
|
May 30, 2003 |
631 |
| Empowering exceptional service. (ASAE Up Front). |
Gould, Robert |
|
Apr 1, 2003 |
603 |
| How to secure the most from customer initiatives: more than 90% of companies are investing in customer-focused initiatives, but only half of them are getting business benefits. (News). |
|
|
Jan 31, 2003 |
555 |
| Net worth: capturing the customer. |
|
|
Jan 1, 2003 |
1683 |
| Telcos discover that help desk support pays off. |
Rumsey, Victoria |
|
Dec 1, 2002 |
563 |
| Moving at the speed of delight: it's not enough to merely "satisfy" customers if you truly expect to get value from your technology investments. (Roundtable). |
Pellet, Jennifer |
|
Dec 1, 2002 |
4099 |
| Creating exceptional customer service: quantitative and qualitative measures can help gauge the success of customer service efforts. |
Jones, Pat |
|
Nov 11, 2002 |
554 |
| St George vows to lift customer service. (News). |
Ayling, Phil |
|
Oct 15, 2002 |
562 |
| Service before sales. (Marketing News). |
|
Brief Article |
Oct 1, 2002 |
189 |
| Live from the contact center: balancing self-service and the human touch. (Customer Relationship Management). |
Zirn, Markus |
Column |
Oct 1, 2002 |
1753 |
| "Down-Tech" technology to increase service. (Service). |
Schreiber, David |
|
Oct 1, 2002 |
722 |
| Contact centres impact CRM implementation. (Special Feature--Voice Recognition & Call Centres). |
McCutcheon, Dermot |
Brief Article |
Sep 16, 2002 |
682 |
| Franchise relationships and quality control: franchising is about the marketing of goods and services. Properly done it is very powerful. It is also about good marketing and business practices which must be of a high standard and franchisors and franchisees must understand that they are in the relationship business. (Fostering Franchise Relations). |
Germann, Stewart |
|
Sep 1, 2002 |
1307 |
| Buying in: strategic purchasing can cut direct costs and boost your bottom line. (Business Strategies). |
Sherkin, Rod |
|
Jul 1, 2002 |
1420 |
| Service drives a new program: For over 20 years, Xerox had a customer service plan that it felt could drive its organization forward. A new economic environment changed its customers. Now it's changing the company. |
Demers, Julie |
|
May 1, 2002 |
1603 |
| Staking a claim to a tech advantage: it is not enough to adopt the newest technologies. There must be a strategy in place to maximize the investment. (Technology: Customer Service). |
Dibadj, Ali |
Brief Article |
May 1, 2002 |
873 |
| Customers still want expert advice. (Customer Satisfaction). |
Motley, L. Biff |
Brief Article |
May 1, 2002 |
663 |
| The ethics of database marketing: personalization and database marketing--if done correctly--can serve both the organization and the customer. (Business Matters). |
Cannon, Debbie A. |
Statistical Data Included |
May 1, 2002 |
1370 |
| Enterprise: Banking; Pacific Trust Bank puts its focus on the customer. |
Allen, Mike |
|
Apr 22, 2002 |
1328 |
| Where art thou, customer service? (Publisher's Notebook). |
Owen, Ted |
Brief Article |
Apr 8, 2002 |
697 |
| In today's competitive environment, what does it take to keep customers happy? (First Person). |
Taylor, Donna |
Brief Article |
Mar 1, 2002 |
637 |
| eAssist global solutions: Where dialtone and webtone converge. (Profiles). |
|
Company Profile |
Feb 25, 2002 |
1400 |
| Meeting the needs of the pay-at-the-pump generation. (Viewpoint). |
Holton, John |
|
Jan 1, 2002 |
915 |
| Community Banks offer Hometown Customer Service: These Alaskan-owned organizations are finding their niche in localized service. |
Campbell, Melissa |
|
Jan 1, 2002 |
1516 |
| The Dot.com Failure Rate: E-Service is the Missing Ingredient. |
Tschohl, John |
|
Dec 22, 2001 |
1187 |
| Should Your Business Provide 24-7 Service? |
|
Brief Article |
Dec 10, 2001 |
399 |
| Help Desk Professionals Are in Customer Service. |
SAVAS, ANDREA |
Brief Article |
Oct 15, 2001 |
1045 |
| Errors Don't Hurt ... Necessarily. |
|
Brief Article |
Oct 1, 2001 |
128 |
| Good CRM can help allay customers' privacy concerns. |
|
Brief Article |
Oct 1, 2001 |
58 |
| Building markets, one satisfied customer at a time. (FW Focus: Marketing). |
Chaffee, Bill |
Brief Article |
Oct 1, 2001 |
792 |
| Finding the E-Payoff. |
Chordas, Lori |
|
Sep 1, 2001 |
1970 |
| Banks held to account. |
|
Brief Article |
Sep 1, 2001 |
266 |
| Relationship marketing: A key to success and survival. |
Bergeron, Kathleen A. |
Brief Article |
Sep 1, 2001 |
2527 |
| A Site to See. |
TARLOW, PETER E. |
Brief Article |
Aug 1, 2001 |
2587 |
| Restaurants Select From a Menu of Catering Options. |
RODRIGUES, TANYA |
|
Jul 30, 2001 |
1221 |
| Accountants See Tech Support as 'Natural Progression'. |
FRIEDMAN, MARI |
Brief Article |
Jul 9, 2001 |
629 |
| The Customer In Jeopardy. |
|
|
Jul 1, 2001 |
4051 |
| Online Request-for-Quote Services Boost Local Selling Power. |
Clark, Matthew |
Brief Article |
Jul 1, 2001 |
914 |
| Workers, Customers Key to Helpful Market Research. |
HAFNER, MARK |
Brief Article |
Jun 4, 2001 |
964 |
| The Horizontal Play. |
QUINN, LAWRENCE RICHTER |
|
Jun 1, 2001 |
3773 |
| CRM or CPM? |
HALL, ROBERT |
Brief Article |
May 30, 2001 |
762 |
| Giving Atrocious Service A Black Eye. |
|
Column |
May 1, 2001 |
2251 |
| Transforming Your Call Center: Living Happily Ever After In The Contact Center. |
Mitchell, Ike |
|
May 1, 2001 |
3940 |
| USING SKILLS-BASED ROUTING TO THE ADVANTAGE OF YOUR CONTACT CENTER. |
Stearns, Nathan |
|
May 1, 2001 |
1692 |
| How to quick-track the sales process. |
|
Brief Article |
Mar 12, 2001 |
292 |
| Major banks set to compete for customer satisfaction: National. |
|
Brief Article |
Mar 12, 2001 |
316 |
| CLOSING THE CONTACT CENTER QUALITY LOOP WITH CUSTOMER EXPERIENCE MANAGEMENT. |
Freedman, Ilan |
|
Mar 1, 2001 |
1479 |
| Concentric Circles In Accord With CSC. |
|
Brief Article |
Mar 1, 2001 |
83 |
| Viagra For The Profit-Driven Soul. |
Tehrani, Rick |
|
Feb 1, 2001 |
1210 |
| Dreaming Of A Cutting-Edge Customer Interaction Center? All It Takes Is Money. |
Tehrani, Nadji |
|
Jan 1, 2001 |
818 |
| Apres Le Deluge: Or Click, Bam... Thank You, Ma'am. |
Tehrani, Rich |
|
Jan 1, 2001 |
1722 |
| Levels of service inadequately addressed. |
|
Brief Article |
Sep 1, 2000 |
130 |
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