Making cents out of knowledge management.

9780810860483

Making cents out of knowledge management.

Liebowitz, Jay.

Scarecrow Pr.

2008

198 pages

$40.00

Paperback

HD30

Knowledge management is the process of creating value from an organization's intangible assets, such as the brainpower of employees, the social knowledge acquired from stakeholders and customers, and knowledge learned from an organization's competitors. Writing in plain language, Liebowitz (information technology, Johns Hopkins University) reviews the value and importance of knowledge management for organizations. He discusses how value-added benefits can be derived from efforts to invest in knowledge management, and outlines methods for measuring knowledge management outcomes. He reinforces concepts with case studies from leading practitioners and educators from organizations around the world.

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