MTA SHUTTERS REMAINING CUSTOMER SERVICE CENTER.Byline: Lisa Mascaro Staff Writer
The Orange Line opens in less than two weeks, but the MTA (1) (Message Transfer Agent or Mail Transfer Agent) The store and forward part of a messaging system. See messaging system.
(2) See M Technology Association.
1. (messaging) MTA - Message Transfer Agent. has already shut down its only Customer Center in the San Fernando Valley San Fernando Valley
Valley, southern California, U.S. Northwest of central Los Angeles, the valley is bounded by the San Gabriel, Santa Susana, and Santa Monica mountains and the Simi Hills. , a place where passengers can get bus passes, tokens and schedules.
The center was shuttered shut·ter
1. One that shuts, as:
a. A hinged cover or screen for a window, usually fitted with louvers.
b. earlier this year as a budget-saving move, leaving Valley bus and train riders without a central storefront.
``It's unfortunately bad timing,'' said Kymberleigh Richards, a transit advocate and member of the MTA's Valley governance council. ``I don't think there's too many people who would disagree with Verb 1. disagree with - not be very easily digestible; "Spicy food disagrees with some people"
hurt - give trouble or pain to; "This exercise will hurt your back" my saying there should be a customer service center in this sector.''
As a stop-gap measure, Metropolitan Transportation Authority officials will open a limited center at their Chatsworth office for student, senior and disabled passengers. They hope to have it running this week.
But officials said the Valley center and one downtown were cut to trim $400,000 from the budget at the start of the fiscal year July 1. Four centers are left - at Union Station, mid-city, East Los Angeles East Los Angeles, uninc. city (1990 pop. 126,379), Los Angeles co., S Calif., a residential suburb of Los Angeles, in an industrial area. It has a large Mexican-American population. There is a performing arts center and a cultural center. A junior college is there. and Baldwin Hills.
``We had to make some cuts in the budget,'' said April McKay, director of customer programs and services. ``The sales at that location were small, relative to that at the others.''
The closure may make little difference to bus riders who use regular monthly passes, which can be bought online or at 100 retail outlets like check-cashing and grocery stores in the Valley that sell MTA items.
But student, senior and disabled riders who need special monthly stamps to get the reduced fare need to go to a customer centers or specific retail outlets that handle those transactions.
Their choice now is go to one of the remaining centers outside the Valley or mail in the paperwork.
``There's a lot of us out here,'' said Gordon Poll, a retired engineer, who has been unable to get his pass. ``I'm just trying to find out why the MTA can't get an office out here convenient to people.''
Richard Hunt There have been a number of people named Richard Hunt:
``A lot of our passengers don't have Web access, and you can't leave them out in the cold,'' he said. ``The San Fernando San Fernando, city, Argentina
San Fernando (săn fərnăn`dō), city (1991 pop. 144,761), Buenos Aires prov., E Argentina. It is a district administrative center in the Greater Buenos Aires area. Valley's a unique region, a unique area. We need the support.''
Richards has proposed moving the center to the historic North Hollywood train depot, as part of plans to renovate that 100-year-old structure. The Orange Line's eastern-most terminus will be in North Hollywood, in a central transit area See: staging area. across from the subway.
Richards said the temporary center at Chatsworth would help, but a more centralized cen·tral·ize
v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es
1. To draw into or toward a center; consolidate.
2. location would provide a better long-term solution.
``It's too remote to be a solution for the majority of our passengers,'' she said. ``Is it a solution to the entire problem? I don't think so.''
Riders needing customer assistance can call (213) 680-0054 or (800) 266-6883 (COMMUTE).
Lisa Mascaro, (818) 713-3761
A sign announces that the Metro Customer Center in Van Nuys is permanently closed.
Tom Mendoza/Staff Photographer