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MDSI Mobile Data Solutions Inc.: Wales and West Utilities Chooses Advantex to Enhance Customer Service.


RICHMOND, British Columbia This page is for the city of Richmond, British Columbia. For the federal electoral district in this locality see Richmond (electoral district); for the provincial electoral district see Richmond (provincial electoral district).  -- Wales and West The company operated routes along Wales and the South West coast as seen in their route map.[1]

Originally known as 'South Wales and West Railway', this privatised UK train operating company was created from the South Wales and West division of Regional Railways.
 Utilities, a regulated gas distribution business, has selected MDSI MDSI Multiple (Destination) Digital Speech Interpolation
MDSI Mobile Data Solutions Inc.
MDSI Mountain Data Systems, Inc (Boise, Idaho) 
 Mobile Data Solutions' (TSX TSX Toronto Stock Exchange (TSE before April, 2002)
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:MMD MMD Movement for Multiparty Democracy (Zambia)
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)(NASDAQ NASDAQ
 in full National Association of Securities Dealers Automated Quotations

U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on
:MDSI) Advantex r7.7 enterprise mobile workforce management solution to support its asset maintenance and emergency services.

Wales and West Utilities maintains 34,000 km of gas distribution pipelines to transport gas to homes and businesses in Wales Wales, Welsh Cymru, western peninsula and political division (principality) of Great Britain (1991 pop. 2,798,200), 8,016 sq mi (20,761 sq km), west of England; politically united with England since 1536. The capital is Cardiff.  and the South West of England The West of England is a loose term given to the area surrounding the City and County of Bristol, England.

It is increasingly used - e.g. by the West of England Partnership - as a synonym for the former Avon (county) area.
, which is populated by 7.4 million people.

Advantex improves field productivity and helps companies provide better customer service. It automatically schedules and dispatches work orders, and helps field workers, supervisors and dispatchers record and manage their work throughout the day, while reporting results wirelessly, in real time.

"Our business depends on delivering gas to our customers in a safe and reliable manner so it's critical that we have the right tools in place to help maintain our pipelines efficiently," said Phil Pike, Deputy Chief Information Officer at Wales and West Utilities. "We evaluated several workforce management solutions but MDSI's Advantex offered the best functionality, lowest risk and best value. We were also impressed by the team's experience and responsive approach."

Wales and West Utilities chose MDSI's Advantex in a Box solution, a self-deployable, highly-configurable workforce management system with a scheduled upgrade plan and comprehensive online support. Advantex will provide the latest in real time mobile technology for 740 of Wales and West Utilities' mobile workers, including interfaces to external geographic information systems in the field. Advantex will also be fully integrated with a new SAP system, providing a comprehensive end-to-end solution.

"This installation is yet another opportunity to use our expertise integrating Advantex with SAP to create a single mobile platform that links mobile technicians in real-time to a full array of SAP resources," commented Erik Dysthe, MDSI's President, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board.  and Chairman.

MDSI is an official SAP partner and its Advantex product includes a certified interface for IS-Utilities. To complete the Wales and West Utilities solution, MDSI will work with Itronix to integrate its GoBook wireless, rugged notebook computer with Advantex.

About Wales and West Utilities

Wales & West Utilities Limited - formerly part of Transco - was launched on Wednesday 1 June 2005. As a regulated gas distribution business with around 34,000 km of gas distribution pipelines located in Wales and the South West of England, the company's main offices are in Cardiff and Bristol and it serves a catchment area with a population of 7.4 million. Around 1,100 highly experienced management and staff transferred to the new company, along with some 500 contractors who provide additional day-to-day operational services. www.wwutilities.co.uk/

About MDSI

MDSI is the largest, most successful and experienced provider of mobile workforce management solutions in the world. MDSI's software improves customer service and relationships and reduces operating costs by allowing companies to manage field resources more effectively. Headquartered in Richmond, BC, Canada, MDSI was founded in 1993 and has approximately 325 employees. The company has operations and support offices in the United States, Canada, Europe and Australia. MDSI services approximately 100 customers and has licensed almost 100,000 field service users around the world. MDSI is a public company traded on the Toronto Stock Exchange Toronto Stock Exchange (TSE)

Canada's largest stock exchange, trading approximately 1,200 company stocks and 33 options.
 (MMD) and on NASDAQ (MDSI).

MDSI Mobile Data Solutions Inc. (TSX:MMD) (NASDAQ:MDSI)
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Geographic Code:1CANA
Date:Sep 19, 2005
Words:542
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