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MCI INTRODUCES NEW 800 SERVICE FOR CORPORATE WORK-AT-HOME MARKET; D&B APPLICATION SPURRED PRODUCT

 NEW YORK, March 11 /PRNewswire/ -- Corporations with work-at-home programs now will be able to route incoming business calls to employees' home offices through a single 800 number using a new MCI service called MCI HomeOffice Link, it was announced today by MCI Communications Corporation (NASDAQ: MCIC).
 Companies using MCI HomeOffice Link are able to route calls to employee home offices using pre-assigned personal identification numbers, employee codes or caller zip codes, among other options.
 Callers phoning the company on the HomeOffice 800 number first will hear a company greeting and then be asked to use their touchtone keypad to enter the appropriate pre-assigned number of the person being called. MCI, through its intelligent network, then routes the call to the home office of the person being called. If the employee is not home or is on another line, MCI can transfer the call to a phone mail system, a customer's call center or some other predefined alternative destination.
 "This service actually evolved from an application that MCI developed jointly for Dun & Bradstreet's telecommuting program," said Jonathan Crane, president of MCI National Accounts. "The introduction of MCI HomeOffice Link demonstrates MCI's ability to develop custom applications and turn those applications into service offerings that provide key solutions to a customer's ever-changing business needs. HomeOffice Link will appeal to corporations that have marketing, sales, customer service and other employees working from home offices on a full or part-time basis."
 Dun & Bradstreet Information Services, one of the nation's leading business information service providers, uses HomeOffice Link to support its nearly 400 business analysts and sales representatives working from home offices. These home-based employees can be reached through a single 800 number by entering the employee's identification number.
 "We had a very clear need for a way to route and handle incoming calls to these home offices," explained Jim Haines, D&B assistant vice president for telecommunications. "We went to MCI and asked that they put on their thinking caps and figure out a way not only to route these calls to our employees' home offices, but also to find a way to have calls answered if the employees were not at home. Through collaboration with us, MCI arranged for the option of having calls answered into phone mail or routed to our call centers if the employee is not available when the call is received."
 With the HomeOffice Link service, MCI customers can receive call reports as frequently as every day, weekly or monthly. The call reports can be used to track costs and assess routing schemes for improving productivity and balancing workloads. Other MCI 800 services can be used in conjunction with HomeOffice Link. For example, a HomeOffice customer could use MCI's advanced Takeback and Transfer service to allow a home worker to reroute the same 800 call to an alternate destination such as a customer service center, order processing center or even another employee's office. Previously, the caller would have had to hand up and redial a separate number.
 Growth of Corporate Work-at-Home Market
 MCI HomeOffice Link service is just one of a number of services MCI is providing to corporations with telecommuting programs. Last year, MCI introduced a new Telecommuting Consulting Service to help corporations better meet the communication need working with in this program.
 Many large companies are initiating and expanding work-at-home programs to create more flexible and mobile office environments and as a way to meet the requirements of the new Clean Air Act, which is aimed at reducing auto pollution in large metropolitan areas. Already, the corporate work-at-home market is estimated at more than 6.6 million American workers, according to Link Resources of New York.
 MCI's HomeOffice Link is another 800 service innovation offered as part of MCI's fast-growing Enhanced Voice Services (EVS) family of products. Headquartered in Washington, D.C., MCI offers a full range of domestic and global telecommunications services through one of the world's largest state-of-the-art networks. With 1992 revenue of over $10 billion, the company is the second largest long distance provider in the United States and has more than 60 offices in 55 countries and places.
 -0- 3/11/93
 /CONTACT: Frank J. Walter of MCI National Accounts, MCI Telecommunications Corporation, 212-326-4389/
 (MCIC)


CO: MCI Communications Corporation;
 Dun & Bradstreet Information Services ST: New York IN: TLS SU: PDT


GK-OM -- NY008 -- 5001 03/11/93 09:33 EST
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Date:Mar 11, 1993
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