MAXIMUS Awarded ISO 9001:2000 Quality Certification and Certified a ''Center of Excellence'' by Purdue University's Center for Customer-Driven Quality.
RESTON, Va. -- MAXIMUS (NYSE NYSE
See: New York Stock Exchange :MMS (Multimedia Messaging Service) An enhanced transmission service that enables graphics, video clips and sound files to be transmitted via cellphones. Developed as part of the 3GPP project, MMS phones are generally backward compatible with SMS and EMS. ), a leading provider of consulting, systems solutions and operations management Operations management is an area of business that is concerned with the production of goods and services, and involves the responsibility of ensuring that business operations are efficient and effective. primarily to government, announced today that the company's New York New York, state, United States
New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of Health Benefits Project received recognition for its superior quality management and customer service by achieving ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. 9001:2000 certification, granted by AQSR International, Inc., and by earning the designation, "Certified Center of Excellence," through Purdue University's Center for Customer Driven Quality.
Since 1998, MAXIMUS has operated the New York Health Benefits Project, also known as New York Medicaid CHOICE, under the New York State Department of Health. It is among the largest managed care enrollment programs in the country, serving nearly 2 million Medicaid clients in New York City New York City: see New York, city.
New York City
City (pop., 2000: 8,008,278), southeastern New York, at the mouth of the Hudson River. The largest city in the U.S. and in Nassau and Suffolk Counties. To achieve the ISO 9001:2000 certification, the New York Health Benefits Project demonstrated a rigorous quality management system aimed at providing total customer satisfaction. As a "Certified Center of Excellence," the Project's toll-free customer service helpline ranks among the top ten percent of 20,000 call centers evaluated.
Lynn Davenport, Chief Executive Officer of MAXIMUS, commented, "These significant achievements by the New York Health Benefits Project reflect our commitment to the highest levels of service excellence. The recognition assures the integrity of our quality management and supports our dedication to customer service. I congratulate our New York team's success in helping MAXIMUS achieve these prestigious awards."
To receive the Quality ISO 9001:2000 certification, companies must implement a customer focused quality management system. After more than 12 months of preparation, training, internal audits, evaluation and third-party on-site audits the New York Medicaid CHOICE project has a new quality management system. The quality management methods are focused on meeting customer expectations through continuous improvement and consistent implementation of best practice procedures across the Project's core services The introduction to this article provides insufficient context for those unfamiliar with the subject matter.
Please help [ improve the introduction] to meet Wikipedia's layout standards. You can discuss the issue on the talk page. in education, outreach and managed care enrollment. AQSR is an international third party registrar of Quality Management System.
To earn the "Center of Excellence" designation, call centers must meet objective quantitative criteria, standards set by Benchmark Portal researchers. Key performance indicators Key Performance Indicators (KPI) are financial and non-financial metrics used to quantify objectives to reflect strategic performance of an organization. KPIs are used in Business Intelligence to assess the present state of the business and to prescribe a course of action. for successful call center performance in customer service include operational efficiency, service level standards, process management, customer satisfaction, leadership resources and employee training. Benchmark Portal is the custodian of the Purdue University Purdue University (pərdy`, -d`), main campus at West Lafayette, Ind. Center for Customer-Driven Quality database of contact center metrics, the largest in the world.
MAXIMUS is one of America's leading government services companies devoted to providing program management, consulting and information technology services. The Company has more than 5,200 employees located in more than 280 offices in the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada and Australia. In 1999, 2001, 2002, 2003, and 2004 MAXIMUS was selected by Forbes Magazine as one of the Best 200 Small Companies in America for that year. MAXIMUS was selected by Business Week Magazine as one of the 100 Best Hot Growth Small Companies in 1999, 2000, 2001, and 2002. Additionally, MAXIMUS is included in the Russell 2000 Index Russell 2000 Index
An index measuring the performance of the 2,000 smallest companies in the Russell 3000 Index, which is made up of 3,000 of the biggest U.S. stocks. The Russell 2000 serves as a benchmark for small-cap stocks in the United States. and the S&P SmallCap 600 Index.
Statements that are not historical facts, including statements about the Company's confidence and strategies and the Company's expectations about revenues, results of operations, profitability, future contracts, market opportunities, market demand or acceptance of the Company's products are forward-looking statements that involve risks and uncertainties. These uncertainties could cause the Company's actual results to differ materially from those indicated by such forward-looking statements and include reliance on government clients; risks associated with government contracting; risks involved in managing government projects; legislative changes and political developments; opposition from government unions; challenges resulting from growth; adverse publicity; and legal, economic, and other risks detailed in Exhibit 99.1 to the Company's most recent Annual Report filed with the Securities and Exchange Commission (file number 001-12997).