MAXIMUS Awarded ISO 9001:2000 Quality Certification and Certified a ''Center of Excellence'' by Purdue University's Center for Customer-Driven Quality.
Since 1998, MAXIMUS has operated the New York Health Benefits Project, also known as New York Medicaid CHOICE, under the New York State Department of Health. It is among the largest managed care enrollment programs in the country, serving nearly 2 million Medicaid clients in New York City and in Nassau and Suffolk Counties. To achieve the ISO 9001:2000 certification, the New York Health Benefits Project demonstrated a rigorous quality management system aimed at providing total customer satisfaction. As a "Certified Center of Excellence," the Project's toll-free customer service helpline ranks among the top ten percent of 20,000 call centers evaluated.
Lynn Davenport, Chief Executive Officer of MAXIMUS, commented, "These significant achievements by the New York Health Benefits Project reflect our commitment to the highest levels of service excellence. The recognition assures the integrity of our quality management and supports our dedication to customer service. I congratulate our New York team's success in helping MAXIMUS achieve these prestigious awards."
To receive the Quality ISO 9001:2000 certification, companies must implement a customer focused quality management system. After more than 12 months of preparation, training, internal audits, evaluation and third-party on-site audits the New York Medicaid CHOICE project has a new quality management system. The quality management methods are focused on meeting customer expectations through continuous improvement and consistent implementation of best practice procedures across the Project's core services in education, outreach and managed care enrollment. AQSR is an international third party registrar of Quality Management System.
To earn the "Center of Excellence" designation, call centers must meet objective quantitative criteria, standards set by Benchmark Portal researchers. Key performance indicators for successful call center performance in customer service include operational efficiency, service level standards, process management, customer satisfaction, leadership resources and employee training. Benchmark Portal is the custodian of the Purdue University Center for Customer-Driven Quality database of contact center metrics, the largest in the world.
MAXIMUS is one of America's leading government services companies devoted to providing program management, consulting and information technology services. The Company has more than 5,200 employees located in more than 280 offices in the United States, Canada and Australia. In 1999, 2001, 2002, 2003, and 2004 MAXIMUS was selected by Forbes Magazine as one of the Best 200 Small Companies in America for that year. MAXIMUS was selected by Business Week Magazine as one of the 100 Best Hot Growth Small Companies in 1999, 2000, 2001, and 2002. Additionally, MAXIMUS is included in the Russell 2000 Index and the S&P SmallCap 600 Index.
Statements that are not historical facts, including statements about the Company's confidence and strategies and the Company's expectations about revenues, results of operations, profitability, future contracts, market opportunities, market demand or acceptance of the Company's products are forward-looking statements that involve risks and uncertainties. These uncertainties could cause the Company's actual results to differ materially from those indicated by such forward-looking statements and include reliance on government clients; risks associated with government contracting; risks involved in managing government projects; legislative changes and political developments; opposition from government unions; challenges resulting from growth; adverse publicity; and legal, economic, and other risks detailed in Exhibit 99.1 to the Company's most recent Annual Report filed with the Securities and Exchange Commission (file number 001-12997).