MATRIXX announces agreement to acquire Software Support, Inc.CINCINNATI--(BUSINESS WIRE)--Nov. 8, 1996-- Technical Help Desk Support Strengthens Full Service Capabilities MATRIXX Marketing Inc., a leader in providing outsourced telephone marketing and a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of Cincinnati Bell Cincinnati Bell is the dominant telephone company for Cincinnati, Ohio and its nearby suburbs in Ohio, Indiana and Kentucky. The parent company is named Cincinnati Bell Inc. Inc. (NYSE NYSE See: New York Stock Exchange :CSN CSN Crosby, Stills, and Nash (band) CSN Centrala studiestödsnämnden (Swedish: state education grant and loan program) CSN Confédération des Syndicats Nationaux (French) ), today announced an agreement to acquire Software Support, Inc. (SSI (1) See server-side include and single-system image. (2) (Small-Scale Integration) Less than 100 transistors on a chip. See MSI, LSI, VLSI and ULSI. 1. (electronics) SSI - small scale integration. 2. ), a leading provider of technical assistance over the telephone to users of computer hardware and software. With more than 500 employees, SSI's technical support staff answers questions on more than 200 software packages and related hardware. SSI serves clients in three markets: original equipment manufacturers, including hardware manufacturers and software publishers; corporations, and small offices/home offices. Joseph J. Jacoboni founded the Heathrow, Fla., company in 1991, and SSI has added facilities in Houston, Texas “Houston” redirects here. For other uses, see Houston (disambiguation). Houston (pronounced /'hjuːstən/) is the largest city in the state of Texas and the , and Salt Lake City, Utah For ships of the United States Navy of the same name, see . Salt Lake City is the capital and the most populous city of the U.S. state of Utah. The name of the city is often shortened to Salt Lake, or its initials, S.L.C. . Its revenues for the 12 months ended September 30, 1996, were approximately $20 million. David F. Dougherty, president and chief executive officer of MATRIXX, said "Software Support identified a need, and then built an extraordinary service business around answering customer questions about how to use personal computers. In just a short time SSI has developed an unparalleled reputation for quality and service to the industry. Their outsourcing and customer service strategies are similar to ours, which makes for an excellent fit." Jacoboni said, "MATRIXX brings enhanced capabilities, including new areas of telephone marketing skills, to SSI's current and future clients. This means SSI's clients will benefit from the expanded talent base and financial resources of MATRIXX by having all of their needs met in one place, including added capabilities in Interactive Voice Response, Internet services and market research. "MATRIXX Marketing's purchasing of SSI will help us grow to the next level and maintain SSI's leadership position in the support industry." SSI offers Advanced Technical Support (ATS) services for networks. ATS provides complete support for Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. , Novell NetWare (operating system, networking) Novell NetWare - Novell, Inc.'s proprietary networking operating system for the IBM PC. NetWare uses the IPX/SPX, NetBEUI or TCP/IP network protocols. It supports MS-DOS, Microsoft Windows, OS/2, Macintosh and Unix clients. 3.x, Novell NetWare 4.x, Windows NT (Windows New Technology) A 32-bit operating system from Microsoft for Intel x86 CPUs. NT is the core technology in Windows 2000 and Windows XP (see Windows). Available in separate client and server versions, it includes built-in networking and preemptive multitasking. Workstation, Windows NT Server, Windows for Workgroups A version of Windows 3.1 introduced in 1992 that added peer-to-peer networking. See Windows. (operating system) Windows for Workgroups - (WFW, WFWG) A version of Windows 3.1 which works with a network. Although stand-alone 3. , NetWare Lite and Personal NetWare. In addition, SSI supports routers, bridges, integrated hubs and switches. The ATS staff includes CNEs and other advanced network support professionals. Dougherty noted that "the technology industry is a rapidly growing segment of our business, and this acquisition will greatly enhance our capabilities to manage the total customer relationship for those clients with very technical service needs. SSI's strong management team and approach to its business will allow MATRIXX to quickly expand customer service offerings in the technical help-desk market." Terms of the transaction were not disclosed. Recently, MATRIXX expanded three facilities and added one new center to support the growth of its clients. Since January, this growth has created more than 2,300 new jobs nationally. The company now employs more than 13,300 worldwide in 18 call centers located throughout the United States and Europe. MATRIXX's revenues for the 12 months ending Sept. 30, 1996, were $320 million. MATRIXX Marketing Inc. is a leader in providing outsourced telephone marketing services, which increase sales, improve customer service and lower operating costs for leading companies. Equipped with state-of-the-art technology and telecommunications systems at its facilities, MATRIXX handles 150 million calls annually and serves a wide range of industries including communications, technology, financial services, consumer products and 800-number direct response. MATRIXX services are designed to increase sales, improve customer service and lower costs for its client companies. Cincinnati Bell is the global leader in helping communications companies achieve a competitive advantage through advanced billing, customer information and telephone marketing solutions, as well as the premier provider of communications services in Greater Cincinnati. CONTACT: MATRIXX Marketing Inc. Elizabeth Stites, 513/397-6409 |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion