M1Global delivers on-demand Business Convergence Platform.M1 Global Solutions recently announced version 2.0 of its Business Convergence Platform, which harnesses the power of IP convergence Using the Internet Protocol (IP) as the standard transport for transmitting all information (voice, data, music, video, TV, teleconferencing, etc.). See IP, IP on Everything and IP Multimedia Subsystem. and service-oriented architecture See SOA. (SOA (1) (Start Of Authority) The first record in a DNS zone file. See DNS records. (2) (Service Oriented Architecture) The modularization of business functions for greater flexibility and reusability. ) in a single, hosted technology platform to deliver communication-enabled business processes on demand. With the new release, M1 is also offering an easy-to-use process modeling tool called the Convergence Studio. The Convergence Studio serves as a single point of control for accessing and customizing the integrated interaction management, voice/Web self-service, real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. collaboration Working together on a project. See collaborative software. , business process management and data integration capability included in the Business Convergence Platform. M1 designed the solution to enable companies of all sizes to more quickly and cost-effectively create, deploy and adapt communication-enabled business processes to create solutions that help redefine Verb 1. redefine - give a new or different definition to; "She redefined his duties" define, delimit, delimitate, delineate, specify - determine the essential quality of 2. the customer experience, streamline work distribution across the value chain and enhance business agility. M1's Convergence Studio innovation comes in the form of a simple Eclipse-based process modeling tool that allows customers to build new communication-enabled business applications, through its ability to model voice and Web interactions and data flows, then auto-generate the code required to implement communication-enabled business processes on the Business Convergence Platform with transaction-based pricing. www.m1global.com By Tracey E. Schelmetic, Editorial Director, Customer Inter@ction Solutions |
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