M1 Global and eOn Communications Partner to Deliver Next Generation Customer Interaction Management Solutions at Transformational Prices.ATLANTA -- New Offerings Allow Contact Centers to Quickly and Cost Effectively Implement Creative and Competitive Communication, Customer Interaction, and Workflow Process Strategies
eOn Communications Corporation(TM) (NASDAQ NASDAQ
in full National Association of Securities Dealers Automated Quotations
U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : EONC EONC Enhanced On-Site Container ), a leading provider of unified customer interaction management hardware and software, and M1 Global, a provider of Business Transformation Outsourcing technology and services, today announced a partnership to create the next-generation customer interaction center. The partnership links eOn's proven customer interaction management platform with M1's next-generation business process management platform to drive a new level of integration between customer channels and business processes, resulting in improved efficiency, flexibility and affordability.
The compelling vision of M1 Global and eOn will address the pain points that continue to exist for the small to medium contact center industry and not met by current technology providers. "SMEs need greater integration and workflow capabilities, not just in the contact center, but also across the extended enterprise, and these needs are not being met by current technology providers," said Hollis Bischoff, Vice President Research at META Group. "SMEs are still searching for IP-based solutions with improved integration capabilities to enhance productivity and maximize current investments, adaptability to meet changing market demands, and workflow capabilities to manage complex processes. All at a more acceptable price point."
eOn's clients include CallTech, Circuit City, U-Haul, the United States Coast Guard United States Coast Guard
U.S. military service that enforces maritime laws. It is under the jurisdiction of the Department of Homeland Security; in wartime it functions as part of the U.S. Navy. The Coast Guard enforces federal laws on the high seas and waters within U.S. , and the Federal Aviation Administration Federal Aviation Administration (FAA), component of the U.S. Department of Transportation that sets standards for the air-worthiness of all civilian aircraft, inspects and licenses them, and regulates civilian and military air traffic through its air traffic control . eOn's eQueue, a proven multi-media contact center solution, enables more efficient customer interactions across all communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies . M1 offers the Business Convergence Platform, which includes a next-generation business process management software suite designed from the ground up to orchestrate or·ches·trate
tr.v. or·ches·trat·ed, or·ches·trat·ing, or·ches·trates
1. To compose or arrange (music) for performance by an orchestra.
2. all communication channels.
Together, eOn and M1 Global will offer a complete solution involving infrastructure and software that will IP enable contact centers, deliver next generation multi-channel interaction management tools, and provide advanced integration and workflow capability.
"We are excited by the tremendous potential of this alliance," says Craig Mento
Mento is a style of Jamaican folk music that predates and has greatly influenced ska and reggae music. , President of M1 Global. "eOn will have the ability to offer a complete IP-based contact center solution, available either 'on premise' or 'on demand,' with the additional value-added services A value-added service (VAS) is a telecommunications industry term for non-core services or, in short, all services beyond standard voice calls and fax transmissions. of disaster recovery and overflow outsourcing. M1 will provide customer interaction management and business process management solutions at the lowest transaction price in the marketplace.
"The overarching o·ver·arch·ing
1. Forming an arch overhead or above: overarching branches.
2. Extending over or throughout: "I am not sure whether the missing ingredient . . . goal of this alliance is to present a combined customer interaction management solution for contact centers that helps reduce the complexity of delivering multi-channel customer service, increase employee productivity, and enhance workflow across the extended enterprise, with the ultimate goal of improving the customer experience," said Mitch Gilstrap, Chief Operating Officer Chief Operating Officer (COO)
The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of eOn. "Together, eOn and M1 can help customers achieve these goals quickly and cost-effectively."
About eOn Communications
eOn Communications Corporation(TM) is a leading provider of unified voice, e-mail and Web-based communications systems for customer contact centers and general business applications. eOn helps enterprises communicate more effectively with customers, convert inquiries into sales, and increase customer satisfaction and loyalty. To find out more information about eOn Communications and its solutions, visit the World Wide Web at www.eoncommunications.com, or call 800-955-5321.
About M1 Global Solutions
M1 Global offers Business Transformation Outsourcing technologies and services to business process professionals who need to translate their knowledge into solutions that transform their clients business or help launch new businesses. M1 provides the only complete and integrated platform to model, implement, outsource and perform converged business processes. The M1 Business Convergence Platform, a hosted infrastructure powered by a next-generation business process management suite, orchestrates communications, as well as, people and systems across any interaction channel and throughout the extended enterprise for new levels of collaboration, control and flexibility on a transaction pricing basis.
Your Business. Our Platform. On Demand.
For more information, visit www.m1global.com.
Note: This press release may contain forward-looking statements forward-looking statement
A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. within the meaning of the Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These forward-looking statements involve risks and uncertainties, including technical and competitive factors, which could cause the Company's results and the timing of certain events to differ materially from those discussed in the forward-looking statements. Such risks are detailed in eOn Communications Corporation's most recent Form 10-K Form 10-K
A report required by the SEC from exchange-listed companies that provides for annual disclosure of certain financial information.
See 10-K. filing with the Securities and Exchange Commission.
eOn Communications Corporation, the marks eOn and eQueue are trademarks of eOn Communications Corporation.
All other trademarks mentioned in this document are the property of their respective owners.