Lyrix Enterprise Voice Portal Service Improves Communication for the Mobile Professional.BOSTON -- Using speech and the IMAP IMAP - Internet Message Access Protocol 4 protocol, Lyrix provides hands-free access to existing corporate email stores. Lyrix, Inc., a leading provider of unified communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. software and services to the Fortune 1000 announces the latest version of its Enterprise Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. Service. In this latest 4.6 release, Lyrix provides voice-controlled access to existing corporate email stores via the industry standard Internet Message Access Protocol (protocol, messaging) Internet Message Access Protocol - (IMAP) A protocol allowing a client to access and manipulate electronic mail messages on a server. It permits manipulation of remote message folders (mailboxes), in a way that is functionally equivalent to local mailboxes. Version 4 (IMAP4) protocol. As part of Lyrix's Unified Communications Architecture (UCA), the Enterprise Voice Portal allows mobile employees to stay connected by using voice-activated dialing for personal and corporate directories, hands-free access to voice and email message stores and access to virtually any database-driven information resource. Using the IMAP4, Lyrix Email by Phone service allows mobile employees to access any IMAP4-compliant message store, such as Microsoft Exchange Messaging and groupware software for Windows from Microsoft. Exchange Server is an Internet-compliant e-mail system that runs under Windows NT/2000 and Windows Server 2003. It can be accessed by Web browsers, the Exchange client, versions of Outlook and the earlier Windows Inbox. or Lotus Notes. Voice commands provide powerful filtering capabilities that allow messages to be searched by specific criteria such as sender, message priority, or date. Focus groups find that mobile professionals frequently rely on the voice portal when accessing email remotely. By using Lyrix's PeopleFind to speak a name, portal users can quickly locate an email from a particular sender. Messages are rendered for the caller using advanced text-to-speech (TTS (1) See text-to-speech. (2) (Transaction Tracking System) Software that monitors a transaction until completion. In the event of a hardware or software failure, it ensures that the database is brought back to its former state before the attempt to ) engines from several leading speech vendors. The ability to search and filter messages frees the mobile users from listening sequentially to every email in their inbox, which saves time and effort. Subscribers may also reply to a message, which is recorded as a .wav file and emailed to the original sender. Lyrix's Enterprise Voice Portal platform provides for carrier independence by permitting connectivity to multiple carriers, which can help enterprises cut telecommunications costs. It integrates with all standard telephony protocols and is compatible with all major PBXs. It is easily customized and allows for flexibility when adding new applications. About Lyrix, Inc. Lyrix, Inc. is a leading provider of unified communications software and services to the Fortune 1000. Lyrix's voice-enabled Unified Communications Architecture (UCA) enables today's large enterprise to more effectively communicate in an environment that is independent of numbers, networks and underlying vendor-specific platforms. Lyrix deploys its three UCA solutions; PeopleFind(R) Speech Attendant, Voice Portal Services and Enterprise Voice Messaging to collectively increase employee productivity and enhance business communications. Customers include Ernst & Young, Citigroup UK, MassMutual Financial Services, Capgemini, SAIC SAIC - http://saic.com. , Union Bank of California Union Bank of California is one of the 30 largest commercial banks in the United States. It has 327 branches, the majority of which are in San Diego, Los Angeles and Orange Counties. and others. For more information about Lyrix, visit the company's website at www.lyrix.com. |
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