LumenVox's Speech Tuner supports Nuance 8.5.LumenVox, a provider of speech recognition technology, has announced the availability of Nuance nu·ance n. 1. A subtle or slight degree of difference, as in meaning, feeling, or tone; a gradation. 2. Expression or appreciation of subtle shades of meaning, feeling, or tone: 8.5 support with its Speech Tuner An electronic part of a radio or TV that locks on to a selected carrier frequency (station, channel) and filters out the audio and video signals for amplification and display. . The Tuner was updated to allow companies working with Nuance-based speech applications to perform various tuning and testing in-house. LumenVox's Speech Tuner is a maintenance tool that allows end users, value-added resellers A value-added reseller (VAR) is a company that adds some feature(s) to an existing product(s), then resells it (usually to end-users) as an integrated product or complete "turn-key" solution. and platform providers to perform tuning and transcription as well as parameter, grammar and version-upgrade testing of any speech-driven application created on the Nuance 8.5 and LumenVox platforms. The Tuner allows companies to tune and test each interaction on the fly, providing interactive tuning and testing sessions. Using their own call logs, companies can get a detailed view of how the ASR (Automatic Speech Recognition) Using voice recognition to replace keypad entry for telephone voice menus. Typically used to speak the digits 0 through 9 insted of keying them, ASR systems may be able to recognize a limited vocabulary. See voice recognition and AVSR. is responding to callers. They can make changes to grammars and engine parameters, and immediately retest re·test tr.v. re·test·ed, re·test·ing, re·tests To test again. n. A second or repeated test. against historical data to determine if any change would help, hurt or make no difference to the application's performance in the future. With this GUI-based tool, companies developing speech applications on various ASR platforms can bring speech application tuning in-house and avoid professional service fees. Keith Herold, lead speech recognition developer at LumenVox, states, "The Speech Tuner's support for Nuance is in high demand in the industry. The Speech Tuner is a crucial piece in the industry's effort to promote speech applications and improve the caller's experience, regardless of which ASR vendor is being deployed. Our next steps will be towards integrating other speech engines like ScanSoft, IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) , Loquendo, etc." www.lumenvox.com |
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