Lucent introduces ClientCare Contact Center Enterprise Edition. (New Products).

Lucent Technologies has announced the availability of ClientCare Contact Center Enterprise Edition, a network-based contact center solution designed to enable enterprises to tap into the switching fabric of the public telephone network and provide network-to-agent, skills-based routing as well as next-generation contact center capabilities. ClientCare Contact Center EE helps enable corporations to reduce contact center costs, increase efficiencies and improve customer care. It supports multi-channel customer interactions via telephone, e-mail, Web chat, co-browse and voice over Internet Protocol (VoIP)--in one centralized platform. Due to its carrier network interface architecture and switch-independent platform, corporations would not need to duplicate and integrate hardware and software at each location, or provide private trunking between locations in order to manage and unify all their contact centers. The previously released ClientCare Call Center Deluxe Edition, which targets large-scale call center ope rations and service providers who offer hosted call center solutions, supports up to 24,000 active agents. ClientCare Contact Center EE targets enterprises with 250 or more agents dispersed across multiple locations.

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