Lucent Technologies and Adornis.com Sign Strategic Agreement to Deliver Innovative Internet Contact Centre.MURRAY HILL Murray Hill may refer to one of the following places:
System to Use Lucent's Customer Relationship Management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) Solution for Fine Jewelry E-commerce Company Lucent Technologies (NYSE NYSE See: New York Stock Exchange :LU) and Adornis.com today announced plans to deliver a sophisticated E-commerce solution which integrates an Internet customer contact center with data, voice and multimedia capabilities. The contract is worth US$9.5 million with a potential of US$20.5 million over three years. Adornis.com, an online fine jewelry store which draws its management from companies such as Tiffany and Hermes, will bring the latest Internet technology to fine jewelry shopping. The Adornis.com Web site -- which will be launched in October -- will feature world-class jewelry designers, a broad merchandise selection, and extensive content to help shoppers make informed purchasing decisions. The company's interactive Web site is being designed by Nua, one of Europe's leading Internet consulting companies. Lucent will provide Adornis.com with a customer relationship management (CRM) solution -- CentreVu(R) Internet Solutions --which will integrate all forms of customer communications into one seamless process. For example, Adornis.com's customers will be able to get multiple views of each item, and at the same time speak with an agent over the same Internet connection using Lucent's "click to talk" feature. The CentreVu Internet Solutions let customers choose to communicate with a specialist using real time voice over the Internet or by simply typing questions, while continuing to browse the Adornis.com Web site. In addition, this new generation of Web commerce includes enhanced security for business transactions including the Lucent RealSecure(TM) intrusion detection See IDS and IPS. engine, which prevents hackers from breaking into the network. Adornis.com will be a showcase for a faster and more varied multimedia purchasing experience for the Internet using Lucent's innovative E-commerce CentreVu(R) Internet Solutions contact center software, routing, caching, security and VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. gateway technology to sell fine jewelry. Lucent will use the Web site to show other Lucent customers the numerous possible uses of this latest technology, provided end-to-end by Lucent Technologies. "Adornis.com is a truly innovative E-commerce venture which we believe will be an industry leader in its sector," said Greg Dumas, vice president of Lucent's Internet Service Providers Internet service provider (ISP) Company that provides Internet connections and services to individuals and organizations. For a monthly fee, ISPs provide computer users with a connection to their site (see data transmission), as well as a log-in name and password. Business Development. "Together we are creating a secure, rich multimedia environment for purchasing jewelry around the world over the Internet." "Adornis.com's new Internet See Web 2.0 and Internet2. E-commerce contact center will be a key element of our shopping experience and will change the way individuals shop for fine jewelry," said Declan Ganley, co-founder and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Adornis.com. "Customers will be able to take their time to shop in complete security for virtually any type of jewelry in the privacy and comfort of their own homes." "Our clients can utilize a number of Adornis.com's innovative features including the ability to get multiple views of each item. Moreover, Lucent's technology will enable Adornis.com to be the first E-commerce jeweler to integrate all forms of customer communications into one seamless process, so customers will be handled smoothly and efficiently, with the finest service," said Ganley. "We are building a virtually unbreachable network for Adornis.com using Lucent's leading edge E-commerce solutions that will support Adornis.com 24 hours a day as it builds its E-commerce business," Dumas added. "Bell Labs scientists are also working on an exciting feature to improve the virtual shopping Virtual shopping is a form of e-commerce giving the ability for individuals to shop remotely via a computer network connection, normally on the Internet using the World Wide Web. experience. Customers will be able to view the jewelry to scale and then print it out so that they can better gauge the proportion of the piece." In 1998, worldwide jewelry sales were approximately $100 billion, led by the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , followed by Europe, and then Japan. In addition, Adornis.com's target is a potential audience of 179 million Internet users worldwide (projected to increase to 327 million by the end of 2000), most of whom fall into a high income bracket Noun 1. income bracket - a category of taxpayers based on the amount of their income income tax bracket, tax bracket bracket - a category falling within certain defined limits income bracket n → . Adornis.com will be the premier European-based company dedicated exclusively to selling high-quality, branded, fine jewelry over the World Wide Web. It will offer an extensive range of exclusive jewelry designs on-line in several notable collections sourced from among the world's best designers and manufacturers. Current jewelry collections include Designer, Estate, Regional and Contemporary Trend. A limited fifth offering of more classical designs will be made through the Adornis Collection. Adornis.com is headquartered in Galway, Ireland with a US subsidiary in Greenwich, Connecticut Greenwich is a town in Fairfield County, Connecticut, United States. As of the 2000 census, the town had a total population of 61,101. It is home to many hedge funds and other financial service companies that have left Manhattan. Of the $1. and an Internet E-commerce contact center in Memphis, Tennessee For the ancient Egyptian capital, see . Memphis is a city in the southwest corner of Tennessee, and the county seat of Shelby County. Memphis rises above the Mississippi River on the 4th Chickasaw Bluff just below the mouth of the Wolf River. , servicing its North American operations North American operation Surgical oncology Radical surgery of a 'frozen pelvis', consisting of radical en bloc resection of the uterus and urinary bladder. See 'Frozen pelvis.'. Cf 'All-American' and 'South American' operations. . Lucent Technologies, headquartered in Murray Hill, New Jersey
LUCENT TECHNOLOGIES CREATES A LUXURY WEB SERVICE FOR ADORNIS.COM TECHNOLOGY BACKGROUND The Adornis.com customer contact center will go live in October, 1999. It is backed by a Lucent technical service and maintenance agreement to ensure system reliability. Lucent's NetCare(R) Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. team is developing the interface between the Adornis.com Web site and each component of the Lucent solution, including: - A DEFINITY(R) ProLogix(TM) Communications Server - the telephone system, - CentreVu Internet Solutions - the Internet call center, - CentreVu Elite call routing software - the tool that connects experts to customers, - CentreVu Call Management System and Supervisor - the call center performance management software, - Computer telephony integration Computer Telephony Integration - Computer Telephone Integration functionality - the software used to identify incoming customers and their background information for fast customer response, and - An INTUITY(R) AUDIX AUDIX Audio Information Exchange (TM) Multimedia Messaging system - the system which cues and routes voice mail, e-mail and fax messages. - Lucent VPN Gateway -The Lucent VPN Gateway utilizes a unique, distributed architecture that includes a hardware appliance or "brick," Lucent IPSec Client software for remote users and Lucent Security Management Server software. - Lucent Managed Firewall - The standards-based Lucent Managed Firewall lets you manage multiple security zones for different customers or branch offices with different security policies, all from a central point. - Cajun P550 switch - with its backplane switching capacity of 45.76 gigabits per second provides the high throughput necessary to handle enormous data traffic loads across a network of computers quickly and simply. - IPWorx for caching IPWorX is intelligent infrastructure for the next generation Internet See Internet2. . This suite of Web performance products for service provider and enterprise networks consists of three components: - WebCache - a next-generation caching and replication appliance based on patented technology from Bell Labs. WebCaches work together as a distributed system to proactively retrieve, store and serve Web content locally to eliminate redundant Web traffic, providing faster downloads, fresher content and better use of network bandwidth. - WebDirector - an intelligent Web content switch See Web switch. that distributes Web content to WebCaches based on IP addresses, Uniform Resource Locators (URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. ), which are the addresses of Web sites, and "cookies," information on an end user's computer that identifies it with the server hosting a specific Web site. - WebController - the unique, Web-based system management software developed by Bell Labs that manages all the network components of the IPWorX solution from a single point of control, regardless if the components are in a local area network or spread in a wide area network around the world. WebController collects and consolidates information from the WebCaches and WebDirectors including: monitoring Web requests to determine popular content as well as compiling advertising, billing and traffic information. - Lucent RealSecure(TM) intrusion detection engine software prevents hackers from breaking into the network. - Full Circle--a program that facilitates the creation of new software applications for broadband services. - Ensures quality delivery of content, through proven networks and network hosted services - Expands content reach through service partners |
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