Lucent Technologies Introduces New Portfolio of Enhanced Services for Converged Voice and Data Networks.Business & Technology Editors SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif.--(BUSINESS WIRE)--March 27, 2000 PacketIN Services are the First Enhanced Services Developed with Lucent Softswitch Technology Lucent Technologies (NYSE NYSE See: New York Stock Exchange : LU) today announced new enhanced services and a softswitch-based application server for its PacketIN(tm) suite of software for converged networks. These services are enabled by Lucent's new PacketIN Application Server, a software-hosting platform driven by Lucent's Softswitch technology. The PacketIN Application Server, the first technology developed with built-in Lucent Softswitch capabilities, allows carriers to seamlessly offer enhanced voice and data services across both packet and circuit networks. "Lucent offers the broadest portfolio of enhanced services available on the market today," said Curtis Holmes, vice president for intelligent networks at Lucent. "However, we're not just moving traditional services onto new platforms. By augmenting our existing intelligent network services with the capabilities offered by packet networks and the Internet, we're delivering on the promise of truly innovative, converged, next-generation services." The announcement was made at the Spring 2000 Voice On the Net (VON) Show, an industry conference and exhibition. Lucent's new PacketIN Services include Calling Card Services The software support for PC Cards. PC Card applications talk to Card Services. See PC Card. for PacketIN Solutions, which enables service providers to offer these fast-growing options over IP and packet-based networks, and the Network Contact Center, which enables network-based routing of multi-media contacts -- including voice and data -- for improved customer service. Lucent also is introducing a new IP-based, softswitch-enabled version of its popular Online Communications Center An agency charged with the responsibility for handling and controlling communications traffic. The center normally includes message center, transmitting, and receiving facilities. Also called COMCEN. See also telecommunications center. (OCC OCC See: Options Clearing Corporation OCC See Options Clearing Corporation (OCC). ) with Internet Call Waiting Internet Call Waiting is a technology that allows you to accept incoming calls while connected to a 56k Internet dialup connection. While online, a software application displays users the Caller ID of the incoming call, and gives users the opportunity to screen the incoming , which allows single-line users to remain connected to the Internet and accept and manage their phone calls with a PC-based interface. The PacketIN suite employs Lucent's elemedia (tm) Media Server to enable features such as text-to-speech translation, announcement playback, recording, multi-party conferencing and touch-tone signal recognition. The new capabilities of the Media Server - which are integrated into both the Online Communications Center and Calling Card Services for PacketIN -- are being announced, and demonstrated in conjunction with the PacketIN services during the Spring 2000 Voice on the Net (VON) exhibition. The Media Server supports real-time media processing See media control. in an IP environment, with the service control logic residing in Lucent's Softswitch. For instance, the Media Server enables Calling Card Services for PacketIN to use text-to-speech technology to generate customer announcements, such as the amount of time or money left in the user's PrePaid or calling card account, in multiple languages. The new enhanced services and the Lucent Softswitch-enabled application server expand upon traditional voice services by tapping the flexibility and functionality of packet networks. Lucent's PacketIN service architecture melds the strengths of the Internet and packet-based networks with the simplicity, ubiquity Ubiquity See also Omnipresence. Burma-Shave their signs seen as “verses of the wayside throughout America.” [Am. Commerce and Folklore: Misc. and user-friendliness of the public switched telephone network (PSTN (Public Switched Telephone Network) The worldwide voice telephone network. Once only an analog system, the heart of most telephone networks today is all digital. In the U.S. ). "Lucent's PacketIN Solutions are enabling the convergence of traditionally distinct voice and data networks, across both wireless and wireline infrastructures," Holmes said. Calling Card Services for PacketIN Solutions provides PrePaid and postpaid calling cards for services on voice-over-data networks. This service enables carriers to quickly enter new markets and generate additional revenues by establishing their own calling card business or by reselling calling card services to other service providers. Calling Card Services for PacketIN Solutions, part of Lucent's recently announced SurePay (tm) suite, is available for deployment on converged networks. Network Contact Center (NCC NCC See National Clearing Corporation (NCC). ) is a network-based application that allows carriers to offer enhanced customer service capabilities to enterprises, reducing the need for costly investments in individual premises-based systems. NCC provides enterprise call/contact centers with the ability to handle both voice and data contacts, depending on customer preference. This application employs rules-based routing processes that direct customers to the most appropriate contact center agent, and help to manage incoming calls, Web-based contacts and other communications more efficiently and cost-effectively. The NCC also allows for closer integration between "front office" customer contacts and "back office" fulfillment processes, helping enterprises to better satisfy the needs of their customers. Online Communications Center (OCC), now available for deployment on softswitch-enabled networks, allows residential users to be notified of incoming telephone calls while they are connected to the Internet, significantly expanding the use of a single phone line. Customers can choose to answer incoming calls on their telephone, accept calls on their PC using Voice Over IP (VOIP (Voice Over IP) A digital telephone service that uses the public Internet as well as private backbones instead of the traditional telephone network. Many companies, including Vonage, 8x8 and AT&T (CallVantage), typically offer calling within the country for a ) capabilities, forward calls to another number or play a pre-recorded announcement. This application can help business users improve productivity by obtaining real-time information about incoming calls and using network intelligence to prioritize or redirect calls based on Caller ID A telephone company service that sends the caller's telephone number between the first and second ring of the call. If the calling number is not blocked, the calling number is displayed on the handset or base station of the called party. information. The PacketIN Application Server and enhanced service portfolio are available for deployment on commercial hardware platforms Each hardware platform, or CPU family, has a unique machine language. All software presented to the computer for execution must be in the binary coded machine language of that CPU. Following is a list of the major hardware platforms in existence today. See platform. running Lucent's Softswitch, including Sun(r) Microsystem's carrier-grade servers featuring the Solaris (r) operating environment In computing, an operating environment is the environment in which users run programs, whether in a command line interface, such as in MS-DOS or the Unix shell, or in a graphical user interface, such as in the Macintosh operating system. . The PacketIN Application Server is now available. Calling Card Services for PacketIN Solutions and Online Communication Center for PacketIN will be generally available in June of this year. Network Contract Center will be available for market trials in September of this year. Lucent Technologies, headquartered in Murray Hill Murray Hill may refer to one of the following places:
All product names and trademarks mentioned herein are trademarks or registered trademarks of Lucent Technologies or their respective owners. |
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