Lucent Launches ClientCare 3.0.Lucent Technologies Inc. launched Release 3.0 of its ClientCare Call Center DE (Deluxe de·luxe also de luxe adj. Particularly elegant and luxurious; sumptuous: deluxe accommodations; a de luxe automobile. adv. Edition) product. ClientCare is designed to allow small- and medium-sized Me´di`um-sized` a. 1. Having a medium size; as, a medium-sized man s>. Adj. 1. medium-sized - intermediate in size medium-size, moderate-size, moderate-sized businesses using Centrex systems to more cost-effectively manage customer contacts with many of the sales and service contact center capabilities usually associated with larger companies. The new TrueConnect feature allows ClientCare to support enterprise call centers where some or all agents do not have personal computers running a soft-phone application. Agents can use any telephone to carry out all of their call center work functions. ClientCare Call Center DE offers inbound in·bound 1 adj. Bound inward; incoming: inbound commuter traffic. Adj. 1. inbound call handling and routing that can be blended with complex outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" campaigns and a comprehensive Internet Internet Publicly accessible computer network connecting many smaller networks from around the world. It grew out of a U.S. Defense Department program called ARPANET (Advanced Research Projects Agency Network), established in 1969 with connections between computers at the suite of services. The Internet suite gives call center agents the ability to simultaneously handle voice, e-mail, fax, char, call-back, call-through and Web-based queries. Part of Lucent's iCentrex Solutions product portfolio, ClientCare is a switch-independent, network- based application. |
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