Lotus support services standardizes on Ibex fax-on-demand software.ORLANDO Orlando, city, United States Orlando (ôrlăn`dō), city (1990 pop. 164,693), seat of Orange co., central Fla., in a lake region; inc. 1875. In a citrus fruit and farm area, it is one of the world's most visited vacation spots. , Fla.--(BUSINESS WIRE)--Jan. 23., 1995--Ibex Technologies Inc. Monday Monday: see week. announced that it has signed a worldwide software license agreement with Lotus Development Corp. to provide enhanced fax-on-demand technology for users of Lotus support services support services Psychology Non-health care-related ancillary services–eg, transportation, financial aid, support groups, homemaker services, respite services, and other services . Lotus will adopt Ibex's FactsLine for Lotus Notes Messaging and groupware software from IBM Lotus that was introduced in 1989 for OS/2 and later expanded to Windows, Mac, Unix, NetWare, AS/400 and S/390. Notes provides e-mail, document sharing, workflow, group discussions and calendaring and scheduling. as the fax-on-demand standard in more than 25 countries, using a phased roll-out during 1995. Ibex systems allow Lotus customers and business partners direct global access to Customer Service and Support's library of technical support solutions, including a range of material from technical documents to application tips. Callers use their touch-tone The common system for pressing a button and entering a telephone number into a telephone. The first such phones were installed in two Pennsylvania towns in the early 1960s. See DTMF. phones to request documents stored in Lotus Notes databases for immediate transmission to their fax machines. "We selected FactsLine as the Lotus standard because of its dependable operation and the ability to automatically include Lotus Notes documents in the fax-on-demand library of documents," said Tom Sweeny Swee´ny n. 1. (Far.) An atrophy of the muscles of the shoulder in horses; also, atrophy of any muscle in horses. , Lotus manager, information management and publishing, worldwide systems and technologies. "Ibex was highly responsive to our need for a fully integrated worldwide support system." Lotus Customer Service and Support (CS&S) maintains a library of technical support documents in a Lotus Notes database. This database is available to all Lotus support professionals in each of the Lotus support centers around the world. When a Lotus support expert contributes a new tip or technique, this information is replicated to all support staff worldwide. With Ibex's Lotus Notes integration, additions to the CS&S library are also available to any worldwide Lotus customer with a phone and fax machine. "FactsLine with FactsLine for Lotus Notes is a perfect application for Lotus," said Ney Grant, president of Ibex, "because it extends access of Lotus' Notes-based documents to any Lotus customer with a fax and phone, in record speed." For example, a new technical memo about Lotus Notes authored by a support engineer in North Reading, Mass., can be accessed globally within a few hours using the Lotus FactsLine system. For added convenience, FactsLine automatically creates a new index of available documents each time it detects a new or modified document. Thus, callers to the system are notified of any additions or changes to the database. An industry leader in fax-on-demand since 1989, Ibex Technologies has garnered numerous accolades for its flagship product A primary product of a company, which is typically why the company was founded and/or what made it well known. For example, MS-DOS, Windows and the Microsoft Office suite have been flagship products of Microsoft. CorelDRAW is a flagship product of Corel Corporation. , FactsLine for Windows. An updated version, FactsLine 2.0, will be available in the first quarter of 1995. Exciting new FactsLine features will include FileBack for on-demand data file transfer and Remote Image/Voice Update, and will be available in the first quarter of 1995. FactsLine for Windows starts at $6,700 and the FactsLine for Lotus Notes module is available for $2,495. -0- NOTE TO EDITORS: Lotus and Lotus Notes are registered trademarks, and Notes is a trademark of Lotus Development Corp. All other trademarks and copyrights are the property of their respective owners. -0- NOTE TO EDITORS: Lotusphere Booth A-38 CONTACT: Ibex Technologies Inc., Placerville, Calif. Margaret Hansen Han·sen , Gerhard Henrik Armauer 1746-1845. Norwegian physician and bacteriologist who discovered (1869) the leprosy bacillus. , 916/621-4342, 916/621-2004 (fax) or Lois Paul & Partners Joanna Joanna, in the Bible Joanna, in the New Testament. 1 Wife of Herod's steward Chuza. She was a follower of Jesus and was one who found the tomb empty. 2 Ancestor of St. Joseph. Eastman, 617/860-5714, 617/862-7933 (fax) |
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