Logical Solution For Legacy Integrations.Logical Software Corporation has released logicalCTISuite for call centers. logicalCTISuite is designed to make it easier and faster for call centers to integrate legacy and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. systems with the agent desktop, create multisite call routing capabilities and build multimedia call centers. The new product suite features computer-telephony integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) development tools, CTI server applications, and call center desktop software. logicalAgent, a suite component, is a Windows-based, CTI-enabled agent desktop softphone and screen pop. It enables call center personnel to provide effective responses to customer sales and service inquiries. logicalAgent features a configurable customer data display, full softphone controls, call wrap-up, on-screen on·screen or on-screen adj. & adv. 1. As shown on a movie, television, or display screen. 2. Within public view; in public. readerboard and a database of call details. logicalCTISuite operates on Windows 98, 2000 and NT platforms and is compatible with Genesys and Nortel Symposium symposium In ancient Greece, an aristocratic banquet at which men met to discuss philosophical and political issues and recite poetry. It began as a warrior feast. Rooms were designed specifically for the proceedings. TAPI (Telephony API) A programming interface from Microsoft and Intel that is part of Microsoft's WOSA architecture. It allows Windows client applications to access voice services on a server. CTI engines and industry-leading call center applications. |
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