LiveVox Receives Customer Inter@ction Solutions(R) Magazine's 2006 Product of the Year Award.LiveVox Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. [TM] Honored for Outstanding Innovation SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden & FT. LAUDERDALE, Fla. -- LiveVox[TM], a hosted voice portal company, announced today that the LiveVox Voice Portal[TM] has received a 2006 Product of the Year Award from Technology Marketing Corporation's (TMC TMC Technology Marketing Corporation (Norwalk, Connecticut) TMC Texas Medical Center (Houston, TX) TMC Traffic Message Channel TMC The Movie Channel TMC Traffic Management Center ([R])) Customer Inter@ction Solutions([R]) magazine (www.cismag.com). Customer Inter@ction Solutions has been the leading publication covering CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. , call centers and teleservices since 1982. The LiveVox Voice Portal is the only tailored on-demand contact center solution that fully integrates self service/inbound contact, outbound contact voice applications and ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. (Automatic Call Distribution), with a superior level of account reporting and analysis. The reporting and analysis feature analyzes the contact center's business needs and process flow, while identifying agent availability and individual agent capabilities. "This award recognizes the value that a next generation voice application solution brings to the market," said Louis Summe, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of LiveVox. "This important industry recognition underscores LiveVox's true differentiators. No other voice portal provider can offer a truly tailored voice portal platform, with the same level of flexibility, quality and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). that the LiveVox Voice Portal guarantees." "Customer Inter@ction Solutions is proud to bestow LiveVox with a 2006 Product of the Year Award. Each year, Customer Inter@ction Solutions magazine recognizes companies that have demonstrated excellence in technological advancement and application refinements," said Nadji Tehrani Nadji Tehrani is an American businessman, the founder and CEO of Technology Marketing Corporation (TMC), which publishes magazines and runs conferences devoted to the business of telemarketing, a word on which Tehrani himself holds a registered trademark. , Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. "LiveVox has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future." The Product of the Year Award winners for 2006 will be featured in the January and February 2006 issues of Customer Inter@ction Solutions magazine. For more information about the 2006 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com. About LiveVox, Inc. LiveVox, Inc., the industry's first contact center carrier, provides a hosted, uniquely tailored contact center solution, delivering all traffic (inbound and outbound) through one integrated platform. LiveVox is also the first voice solutions company to bring IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. to the applications layer in a production environment. LiveVox's proprietary technology enables for extremely rapid contact center deployment and real-time business updates as business priorities change, vs. the lengthy time-frame contact centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com. About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY Another term for IP telephony and VoIP. In the late 1990s, some people made a distinction between Internet Telephony and VoIP: Internet telephony referred to voice over the public Internet, while VoIP referred to voice over private IP networks. , SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 2,600 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors A count of how many different people access a Web site. For example, if a user leaves and comes back to the site five times during the measurement period, that person is counted as one unique visitor, but would count as five "user sessions. each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.) LiveVox, Inc., LiveVox Voice Portal and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners. |
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