LiveVox Awarded 2007 Collection Technology Excellence Award.LiveVox Recognized by Collection Technology Magazine for Contributions and Innovations to its Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden & LAS VEGAS Las Vegas (läs vā`gəs), city (1990 pop. 258,295), seat of Clark co., S Nev.; inc. 1911. It is the largest city in Nevada and the center of one of the fastest-growing urban areas in the United States. -- LiveVox[TM], an on-demand voice portal company, was recently awarded the Collection Technology Excellence Award by Collections Technology magazine for its commitment over the past year to the collection technology industry by providing innovative advancements to the LiveVox Voice Portal[TM]. The LiveVox Voice Portal is the only tailored on-demand contact center solution that fully integrates self service/inbound contact, outbound out·bound adj. Outward bound; headed away: outbound trains. Adj. 1. outbound - that is going out or leaving; "the departing train"; "an outward journey"; "outward-bound ships" contact voice applications and ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. (Automatic Call Distribution), with a superior level of account reporting and analysis. The reporting and analysis feature analyzes the contact center's business needs and process flow, optimizing agent time, while guaranteed instantaneous in·stan·ta·ne·ous adj. 1. Occurring or completed without perceptible delay: Relief was instantaneous. 2. connections reduce caller Caller may refer to one of the following:
"This important industry recognition validates that LiveVox is committed to providing quality and excellence in solutions that benefit the customer experience," said Louis Summe, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of LiveVox. "By being recognized for this award, one can see how important the value of a next generation voice application solution is to the market. No other voice portal provider can offer a truly tailored voice portal platform, with the same level of flexibility, quality and ROI (Return On Investment) The monetary benefits derived from having spent money on developing or revising a system. In the IT world, there are more ways to compute ROI than Carter has liver pills (and for those of you who never heard of that expression, it means a lot). that the LiveVox Voice Portal guarantees." Presented by Collection Technology magazine and the Collection Technology Summit, the Collection Technology Excellence Awards winners are chosen based on nominations by industry executives and on careful consideration by the senior editorial staff of Collection Technology and the Collection Technology Summit Board of Advisors. Awardees are singled out for their overall collection-related technology solution or for innovative enhancements in any of the following areas: account management, compliance, customer-relationship management, debt buying, default recovery, document imaging, risk and performance analytics, telephony Meaning "sound over distance," it refers to electronically transmitting the human voice. In the beginning, telephony dealt only with analog signals in the circuit-switched networks of the telephone companies. and automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. messaging, or skiptracing. "We are proud to single out LiveVox for its contribution to the collection technology industry and for its innovations in 2006," said JJ Hornblass, Executive Editor and Publisher of Collection Technology magazine and Chairman of the Collection Technology Summit. "We hope the Collection Technology Excellence Awards inspire others to create new products and services for this industry." LiveVox was one of seven companies awarded with a 2007 Collection Technology Excellence Award. Recipients of the Collection Technology Excellence Awards for 2007 will be honored hon·or n. 1. High respect, as that shown for special merit; esteem: the honor shown to a Nobel laureate. 2. a. Good name; reputation. b. at an awards luncheon on January 25, 2007 at the Collection Technology Summit being held at The Wynn Las Vegas. For more information about the 2007 Collection Technology Excellence Awards or Collections Technology magazine, please visit www.royalmedia.com. About LiveVox, Inc. LiveVox[TM], Inc., an on-demand voice portal company, provides hosted and tailored voice services focusing on the collections industry. With proven expertise in the collections industry, LiveVox developed its proprietary technology and solutions to help clients increase collections by optimizing agents' time. As the only tailored on-demand contact center solution, the LiveVox Voice Portal[TM] fully integrates self service/inbound contact, outbound contact voice applications and ACD (Automatic Call Distribution), with a superior level of account reporting and analysis. LiveVox's technology enables for extremely rapid deployment and real-time 1. real-time - Describes an application which requires a program to respond to stimuli within some small upper limit of response time (typically milli- or microseconds). Process control at a chemical plant is the classic example. business updates as business priorities change with virtually no change to the existing infrastructure, vs. the lengthy time-frame and disruptions that call centers encounter when dealing with traditional, premise-based hardware and software systems. LiveVox clients experience an average cost-savings of 50% and realize 100%-900% returns on investments through reduced toll-free and fixed T1 costs, improved agent efficiency and pay-as-you-go pricing, with no monthly minimums or up-front costs. For more information, please visit www.livevox.com. About Collections Technology magazine Collection Technology magazine, published monthly, is a leading resource on the implementation and implications of the fast-moving technologies that streamline the collection process, improve results and directly affect all aspects of the business. Collection Technology magazine also proudly presents the annual Collection Technology Excellence Awards, which recognizes industry achievement. The Collection Technology Summit, presented by Royal Media Group and sponsored by Collection Technology magazine, is the first and foremost industry event on the challenges and opportunities in collections technology. www.royalmedia.com. LiveVox, Inc., LiveVox Voice Portal and the LiveVox logo are trademarks or registered trademarks of LiveVox, Inc. All other trademarks are the property of their respective owners. |
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