LivePerson launches click-to-talk solution for the SMB market.LivePerson, Inc., a provider of online conversion solutions, has announced the availability of LiveCall, a click-to-talk application designed to bridge the gap between the online and phone channels for the small and mid-sized business (SMB (1) (Small to Medium-sized Business) Also called "SME" (small to medium-sized enterprise), it refers to companies that are larger than the small office/home office (SOHO), but not huge. ) sector. More than 100 SMB customers have already adopted LivePerson's patent-pending technology that enables Web site visitors to instantly click to talk with sales representatives or customer service agents, who maintain full visibility into the online session during the phone call. LiveCall adds new capabilities to LivePerson's existing multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple platform that manages customer interactions across all online channels--live chat, e-mail and self-service/knowledgebase. Delivering a seamless See seamless integration. transition from Web to voice, the solution offers advanced integration and interaction benefits. Integration features supply insight into the context, nature and history of customer inquiries, while interaction tools allow agents to use page-push, co-browse and form-sharing technology to help customers complete their online purchases or resolve service issues. LiveCall enables SMBs to manage customer phone calls with the same ease, efficiency and cost-effectiveness cost-effectiveness pertaining to cost-effective. cost-effectiveness analysis a comparison of the relative cost-efficiencies of two or more ways of performing a task or achieving an objective. as Web-based interactions. When a visitor initiates a call request, LiveCall immediately routes the request to the appropriate department or agent in the application's operator console (1) The physical control panel on a computer or electronic device. (2) A terminal or desktop computer used to monitor and control a network. (3) Any display terminal. . As soon as an agent accepts the request, the call is automatically activated activated a state of being more than usually active. In biological systems this is usually brought about by chemical or electrical means. Commonly said of pharmaceutical and chemical products. , connecting the customer and agent instantly. [ILLUSTRATION OMITTED] www.liveperson.com |
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