LivePerson Client Subscriptions Soar to 750; Micron Electronics, Sony Electronics, VeriSign and Webvan Harness the Power of Real-Time Interaction.Business Editors NEW YORK--(BUSINESS WIRE)--May 17, 2000 Having successfully completed its IPO (Initial Public Offering) The first time a company offers shares of stock to the public. While not a computer term per se, many founders, employees and insiders of computer companies have found this acronym more exciting than any tech term they ever heard. in April, LivePerson, Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : LPSN LPSN Local Support Partner News ) today announced that its client list has soared to 750 signed customers. New clients using LivePerson's unique real-time Internet sales and customer service solution include Micron Electronics, Inc. (NASDAQ: MUEI), Sony Electronics Sony Electronics Inc., headquartered in San Diego, Calif., is the largest component of Sony Corporation of America, the U.S. holding company for Sony's U.S.-based electronics and entertainment businesses. , VeriSign, Inc. (NASDAQ: VRSN VRSN Verisign, Inc. (stock abbreviation, AMEX) VRSN Version Number (NEC) ), and Webvan Group, Inc. (NASDAQ: WBVN), among others. These new companies join the LivePerson roster of bricks-and-mortar and pure-play Internet clients that include Earthlink, eLoan, Ford, Intuit, iQVC, National Discount Brokers and Neiman Marcus Neiman Marcus U.S. department-store chain. It was founded in Dallas, Texas, in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband, A.L. Neiman. . As LivePerson's customer base has grown, so too has its diversity. LivePerson clients span a broad range of industries, including e-commerce, financial services, online portals/communities and ISP/web hosting providers. As an application service provider (ASP), LivePerson can scale efficiently because it handles transactions and users through a shared infrastructure. This unique delivery model has allowed LivePerson to grow quickly because it can provide the same level of service to small, medium and large clients both in the business-to-business and business-to-consumer spheres. "Live, one-to-one interaction between Web site owners and their customers is more critical than ever in the increasingly competitive Internet marketplace," said Robert LoCascio, LivePerson's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and founder. "We are listening carefully to our customers and to their customers to build online communication tools that are critical for both. The fact that companies like Micron, Sony, VeriSign and Webvan are embracing the power of live chat for a variety of business applications demonstrates that LivePerson is delivering on the promise of the Internet being a real-time medium." Client Highlights Sony Electronics (www.sel.sony.com): Sony Electronics (SEL), an arm of the Sony Corporation (NYSE NYSE See: New York Stock Exchange : SNE SNe Supernovae (astronomy) SNE Sony Corporation (stock symbol) SNE Syndicat National de l'edition (French Publisher's Association) SNE Society for Nutrition Education ), is one of the world's leading developers and manufacturers of electronic products and technologies. Having launched its Business Solutions Company earlier this year, SEL has expanded its presence in the B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business marketplace. Keeping in tune with the needs of its clients by offering more personalized services, SEL has launched LivePerson's sales and customer service solution on its B2B Parts & Accessory sales site, supporting Authorized Servicers. In addition to B2B clients, LivePerson is available to B2C (Business to Consumer) Refers to a business communicating with or selling to an individual rather than a company. See B2B. customers requiring assistance with Sony's proprietary OpenMG Jukebox Software. "Customer service on the Web is a top priority for Sony," said David Levine, IT Manager of Sony Electronics. "The LivePerson ASP model is, at this point, the best fit for us. With the quick ramp up Ramp Up To increase a company's operations in anticipation of increased demand. Notes: A company might 'ramp up' operations if they just signed a contract creating substantially more demand for their product. See also: Demand, Economies of Scale time and minimal investment, LivePerson is now enabling us to provide the next level of customer service available online." VeriSign (www.verisign.com): VeriSign's continuous efforts to revolutionize its technologies and practices poise the company as one of the industry's leading providers of Internet security services. Providing the best solutions for its customers is, however, not the e-company's only concern. VeriSign is reshaping its office practices as well, taking a unique approach to internal communications with LivePerson. This application of LivePerson enables employees to communicate between departments and over twenty network affiliates in a more timely fashion, helping to meet business demands and ultimately better service customers. "LivePerson has been an invaluable tool for our helpdesk working with our overseas customers. The security and ease of use make it the best live chat tool we have seen," said Jim Ferrell, Verisign's Enterprise Support Manager. Webvan (www.webvan.com): Webvan, the popular Internet retailer that delivers products to a customer's home or office within a 30-minute window of their choosing, offers a convenient and affordable way to shop. The e-business prides itself on providing a high level of personal attention. From the beginning, Webvan customers could customize the site interface and compile personal shopping lists for future reference. Between the hours of 5 a.m. and 11 p.m. PST PST Paroxysmal supraventricular tachycardia, see there , customers can communicate live with a customer service representative using LivePerson. Whether a customer needs assistance or wishes to comment on Webvan, the live chat service icon is conveniently located on the Home, Help and Contact pages. About LivePerson LivePerson (http://www.liveperson.com) provides technology that facilitates real-time sales and customer service for companies doing business on the Internet. The LivePerson service enables online businesses to communicate with Internet users in real-time, thereby enhancing the online shopping experience. The service offers clients the opportunity to increase sales, lower customer service costs and increase their responsiveness to customer needs. LivePerson currently has 750 clients. |
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