Line4 Signs Alliance Partnership With Peregrine Systems to Deliver CTI to ServiceCenter.

Business Editors

ALAMEDA, Calif.--(BUSINESS WIRE)--June 27, 2001

Line4 Inc.(R), a market leader in providing multimedia e-Commerce Customer Care Solutions, today announced an alliance with Peregrine Systems Inc.(R) (NASDAQ:PRGN), one of the world's leading software companies, to integrate its DynaRep*Assistant with Peregrine's ServiceCenter(R).

Line4's DynaRep*Assistant interfaces with ServiceCenter to provide premier Computer Telephony Integration (CTI) features that include: Intelligent Routing, Intelligent Answering (aka Screen Pop), Voice/Data Transfer/Conference, IVR/VRU interfaces, Reporting and SoftPhone.

By integrating this functionality into ServiceCenter, agents are able to handle more calls, which is critical to minimizing user downtime or responding to major network, computer and database outages. DynaRep*Assistant gathers and delivers caller information in the appropriate ServiceCenter application window to the agent as the call is received, allowing the agent to deliver a higher level of customer service.

"The seamless integration of DynaRep with ServiceCenter provides an improved solution for both reducing ServiceCenter call length and streamlining the work flow of outstanding incidents," said Jack L. Gaither, chief operating officer of Line4. "Our joint customers will experience immediate return on investment and see increased organizational productivity."

ServiceCenter is a robust service management solution that enables IT staff to manage service calls proactively, and quickly resolve incidents by providing accurate and timely incident reports and tracking their progress. ServiceCenter makes IT organizations more effective at diagnosing and solving infrastructure problems, managing change to improve reliability and controlling costs associated with these activities.

"The integration of Line4's DynaRep*Assistant with our ServiceCenter provides our joint customers the ability to realize increased time and money savings, while providing higher levels of service to the end users," said Steve Kiser, senior vice president of product delivery at Peregrine. "This is exactly what frictionless business is all about - removing the friction points from service calls. The combination of DynaRep*Assistant with ServiceCenter is a win-win situation for our customers."

About Line4

Line4 is a market leader in providing multimedia eCommerce Customer Care Solutions that integrate computers, telecommunications and the Internet. These solutions improve the efficiency of a call center through reduced costs and enhanced customer interaction. Line4's solutions have been installed in over 100 call centers across the U.S., processing 1 million calls per day, supporting 30,000 agents. Line4 connects businesses and customers with information and technology. More information on the company and its products can be obtained at http://www.line-4.com/.

About Peregrine

Founded in 1981, Peregrine has matured into one of the leading software companies worldwide. Peregrine supports companies with solutions that remove friction points in managing infrastructure assets, empowering employees and enabling collaborative electronic commerce. Peregrine's Infrastructure Management Group (IMG) provides solutions to manage the entire life cycle of an organization's assets, from IT equipment and fleets of vehicles to a company's intangible knowledge assets. Peregrine's Employee Relationship Management solutions give employees real-time tools to secure knowledge, services and resources from a portal accessed at a desktop computer or an array of mobile devices. Peregrine's E-Markets Group (EMG) takes to market a digital business offering that provides a full range of software products and managed Internet services using Peregrine's Get2Connect(SM) global trading network. Peregrine EMG processes nearly 1.2 million e-Commerce transactions every business day and annually transacts $280 billion in e-Business. Peregrine is headquartered in San Diego, Calif., and has offices throughout the world. For more information on Peregrine, visit http://www.peregrine.com.

Peregrine Systems and ServiceCenter are registered trademarks and Get2Connect is a service mark of Peregrine Systems Inc. All other trademarks are the property of their respective owners.