Line4 Announces CTI Support for MVS/IP.Business Editors/High-Tech Writers ALAMEDA, Calif.--(BUSINESS WIRE)--March 23, 2000 Line4, Inc., a market leader in providing multimedia e-commerce Customer Interaction Solutions, today announced that it has released an upgrade to its SCIL SCIL Springfield Center for Independent Living SCIL Southern California Instruction Librarians SCIL Self-Contained Individualized Learning SCIL Switch Computer Interface Link (AT&T) SCIL Ships Construction Items Listing *LINK and DynaRep family of products that supports MVS/IP. This announcement means that customers can use TCP/IP TCP/IP in full Transmission Control Protocol/Internet Protocol Standard Internet communications protocols that allow digital computers to communicate over long distances. to interface directly with their mainframes. SNA (Systems Network Architecture) IBM's mainframe network standards introduced in 1974. Originally a centralized architecture with a host computer controlling many terminals, enhancements, such as APPN and APPC (LU 6. interfaces are no longer a requirement. It also eliminates the need for Data Link Switching See DLSw. and additional routers to support that environment. With more and more customers implementing enterprise Wide Area Networks (WANs) using TCP/IP, this product upgrade represents a substantial advantage. It allows existing customers to migrate off of SNA LU6.2 protocols and Token Ring networks A LAN access method that uses the token passing technology in a physical ring. Each station in the network passes the token on to the station next to it. Token Ring and FDDI LANs use the token ring access method. See Token Ring, FDDI and token passing. into their enterprise standard. For new installations, this means reduced cost to implement and protocols that support their corporate direction. SNA LU6.2 will continue to be supported as long as customers have that requirement. This provides the best of all worlds. Customers can migrate at their pace or not at all. Both protocols are supported simultaneously and homogeneously. "We're pleased to be able to offer our customers a choice in their networking solutions," said Jack Iacobucci, Chairman and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Line 4, Inc. "Improved customer service and cost containment cost containment, n the features of a dental benefits program or of the administration of the program designed to reduce or eliminate certain charges to the plan. are key issues in this competitive world, and our solution will provide a distinct advantage." About Line4, Inc. Line4, Inc. is a market leader in providing multimedia eCommerce Customer Interaction Solutions that integrate computers, telecommunications and the Internet. These solutions improve the efficiency of a call center through reduced costs and enhanced customer interaction. Line4's solutions have been installed in over 100 call centers across the US, processing 1 million calls per day, supporting 30,000 agents. Line4 connects businesses and customers with information and technology. More information on the company and its products can be obtained at http://www.line-4.com. NOTE TO EDITORS: In the product name SCIL*LINK noted in this news release, there is an asterisk between SCIL and LINK. This symbol may not appear properly in some systems. |
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