Line4, Inc. Announces ActionSuite Distributor Agreement.ALAMEDA Alameda (ăləmē`də, –mā`də), city (1990 pop. 76,459), Alameda co., W central Calif., on an island just off the eastern shore of San Francisco Bay; settled 1850, inc. as a city 1884. , Calif. -- Line4 is pleased to announce the signing today of a Distributor Agreement with Copper Horse, Inc., covering the ActionSuite(TM) family of Computer Telephony Integration Computer Telephony Integration - Computer Telephone Integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ) products. Line4 also announced today the release of ActionSuite(TM), its latest generation of Computer Telephony Integration (CTI) technology which promises to bring the small and medium-sized Contact Center market a cost effective, simple to use CTI solution. This technology was previously available only to larger businesses able to afford the sizable siz·a·ble also size·a·ble adj. Of considerable size; fairly large. siz  a·ble·ness n. budget requirements and in-house I/T I/T Inner Tank knowledge required for implementation. In the near future Line4 anticipates expanding the ActionSuite(TM) product line with the introduction of products which will eliminate the need for expensive telephone switches through the integration of an open source software PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). product. "I have been involved with Line4 for the past two years and I have seen first hand the efficiency of Line4's CTI solution," said Art Lynch, President of Copper Horse, Inc. "When I heard about their plans to integrate their CTI solution with an open source PBX product, I knew that this was a product that I wanted to distribute because it will open up entirely new markets for us. Small and medium sized Contact Centers which have traditionally perceived CTI as too expensive and complex to operate can now effectively improve their customer service and their profitability." "We are excited about our relationship with Copper Horse, Inc., as they will be able to present our products to market quickly and efficiently," said Line4 CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Dave Shanahan. "Copper Horse shares our commitment to providing superior client service, which is increasingly important in our competitive markets." The ActionSuite(TM) product line is sold through Line4's Distributor network as well as direct purchase from Line4. Line4 has been successfully providing its clients with reliable CTI solutions since 1988, providing customized CTI services for Fortune 50 clients as well as CTI solutions for small and medium sized contact centers. For additional information please review our website (www.copperhorse.net) or contact Art Lynch directly at 972-740-8800. |
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