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LignUp Voice-Enables InsideSales.com; Sales Team Automation Builds Custom Voice Capabilities Into InsideSales.com CRM Solutions for Business Customers.


MOUNTAIN VIEW, Calif. & PRINGVILLE, Utah -- Sales Team Automation, a leading provider of on-demand customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. ) products and services, and LignUp Corporation, a provider of Web services-based IP telephony The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous.  communications solutions, today announced that Sales Team Automation will use the LignUp Communications Platform to integrate IP communications A general term for networks that use the IP protocol for voice (VoIP) and video traffic. See IP telephony.  capabilities for its insidesales.com applications and services for the enterprise.

"LignUp-powered IP telephony functionality enhances insidesales.com applications by voice-accelerating the business processes our products enable," said David Elkington, Sales Team Automation CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "LignUp's Web services (1) Loosely, any online service delivered over the Web. Such usage appears in articles from non-technical sources, but not in IT-oriented publications, because definition #2 below describes the correct use of the term.  based communications platform allows us to easily integrate voice communications into our CRM solutions, differentiate ourselves in the marketplace, and bring greater value to our enterprise customers. Using the LignUp platform gives us practically all the capabilities of a telephone company accessible through software, and, using LignUp's Web services APIs, we completed our integration in only a matter of days."

Insidesales.com provides Web-based insides sales software and services that offer easy-to-use solutions for inside sales automation Sales Automation - Sales Force Automation  and management. Sales Team Automation products are used by more than 200 companies worldwide. LignUp provides an open communications platform that allows independent software vendors and enterprises to create innovative enterprise communications solutions.

By providing voice capabilities within enterprise applications, LignUp voice-accelerates a company's business processes focused on CRM and sales force automation Automating the sales activities within an organization. A comprehensive SFA package provides such functions as contact management, note and information sharing, quick proposal and presentation generation, product configurators, calendars and to-do lists.  functions. Such capabilities improve customer interactions with the organization, enhancing overall efficiency and productivity.

"Organizations need the confidence that their IT investments in CRM will increase the efficiency of their sales representatives," said Kevin Nethercott, president and COO for LignUp Corporation. "Sales Team Automation and insidesales.com are demonstrating what is possible by integrating voice into business processes for the enterprise. In this way, LignUp allows insidesales.com to bring more value to customer relationships, increase efficiency, and improve close rates and even the overall value of deals on the table."

About Sales Team Automation, LLC (Logical Link Control) See "LANs" under data link protocol.

LLC - Logical Link Control
.

Sales Team Automation is a leading provider of advanced on-demand applications and services that help businesses better communicate with their customers, partners and employees. Sales Team Automation's insidesales.com solution provides integrated sales force automation, customer service and support, marketing automation, order management, and analytics to help companies meet the challenges of effective communication with customers, partners and employees. Sales Team Automation offers a unique value proposition to small and mid-sized organizations looking to enhance the effectiveness of their sales initiatives. From our intuitive and simple-to-use Web-enabled interface to our robust reporting and forecasting abilities, Sales Team Automation provides comprehensive SFA See sales force automation.

SFA - Sales Force Automation
 tools at close to 30 percent less than other Web-based SFA applications.

About LignUp Corporation

LignUp Corporation delivers a powerful web services based IP telephony communications platform deployed with hosted telephony, voice mail, unified messaging, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time.  and other Web applications. The 100% software, native-SIP platform is powered by LignUp Call Control XML XML
 in full Extensible Markup Language.

Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations.
 (CCTRL) and LignUp Media Control XML (MCTRL) and enables solution integrators and service providers to quickly and easily create unique, high margin IP telephony applications and services. The proven LignUp Communications Platform is deployed today in over 100 enterprises and 10 service providers around the world and is distributed in Japan by SkyWave and SkyWave partners Hitachi IT, NEC-SI and Net One Systems. LignUp has been named to the Pulver 100 list of leading private VoIP companies, and has been recognized for innovation with the TMC TMC Technology Marketing Corporation (Norwalk, Connecticut)
TMC Texas Medical Center (Houston, TX)
TMC Traffic Message Channel
TMC The Movie Channel
TMC Traffic Management Center
 Labs Innovation Award and the EuroStart Channel Excellence Award. LignUp is also a founding member of FastLign, an industry alliance formed to reduce interoperability risks and increase speed to market for IP telephony service providers. FastLign alliance partners include Level3, TekVizion, Nextone, Rodopi, VoIP Logic, CentricVoice and LignUp. Headquartered in Silicon Valley, LignUp has offices in Salt Lake City, Shanghai, London and Tokyo. Visit www.LignUp.com for more information.
COPYRIGHT 2005 Business Wire
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2005, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Publication:Business Wire
Date:Nov 14, 2005
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