Lightpath Receives New York State Public Service Commission Commendation for Excellent Service.Business Editors JERICHO Jericho, city, West Bank Jericho (jĕr`ĭkō) [Heb.,=fragrant, or city of the moon god], Arab. Ariha, town (2003 est. pop. , N.Y.--(BUSINESS WIRE)--May 10, 2004 Marks Sixth Consecutive Year Lightpath Has Received PSC's Customer Service Recognition Lightpath(R), the business telecommunications services In telecommunication, the term telecommunications service has the following meanings: 1. Any service provided by a telecommunication provider. 2. division of Cablevision Systems Corporation (NYSE NYSE See: New York Stock Exchange :CVC See CSC. ), today announced that the New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of State Public Service Commission has recognized Lightpath for providing excellent service to customers in 2003. This is the sixth successive year that Lightpath has been recognized for this award. "The Commission commends Lightpath for meeting and exceeding its customers' service quality expectations in 2003," said Commission Chairman William M. Flynn. "Lightpath continues to meet the high standards we set in New York to help ensure that businesses throughout the state benefit from being at the world's crossroads of telecommunications technology." The Commendations for excellent service are based on telephone companies' performance in relation to service quality standards established by the Commission. The criterion to measure the condition of each company's infrastructure includes an evaluation of "customer trouble report rates" (CTRR CTRR Cloquet Terminal Railroad CTRR Center for Tissue Regeneration and Repair CTRR Cipher Text Receiver Ready ) and the number of consumer complaints received by the Commission. Measurements are taken monthly for each of 912 central office switches in the state. The measurements are supplemented by staff interventions to achieve compliance with Commission standards. The commendations are also based on a requirement that any company operating under an incentive regulatory plan must have no incidence of service-related penalties for CTRR or PSC (Public Service Commission) Same as PUC. complaints during the year. "The professionals at Lightpath are dedicated to providing our business customers high quality, highly reliable telecommunications and technology solutions that meet their ongoing needs," stated Joseph Lhota, President of Lightpath. "Our commitment to excellence means we must always be responsive to our customers, whether that means deploying the most advanced communications technologies Noun 1. communications technology - the activity of designing and constructing and maintaining communication systems engineering, technology - the practical application of science to commerce or industry to enhance network uptime and performance or setting high levels of service benchmarks so we can resolve customer issues in minutes, not days. We are proud to be recognized by the New York State PSC for the sixth consecutive year." "Lightpath's recognition for customer service excellence by the Public Service Commission is a testament to the 'Customer First' culture that we have been building upon for 16 years," said Brian Fabiano, Senior Vice President of Network Services for Lightpath. "We understand that our customers put their trust in us every day, so our unified goal is to always improve upon the already excellent network and customer service we are providing our customers. As we continue to expand Lightpath's optical network to deliver the most advanced business telecommunications services, we must always ensure the highest levels of network availability and customer satisfaction." About Lightpath For more than 16 years, Lightpath, as part of one of the nation's leading communications companies Communications Company is a communications unit of the United States Marine Corps. They are part of Combat Logistics Regiment 37 , 3rd Marine Logistics Group (3MLG) and III Marine Expeditionary Force (III MEF). The unit is based out of the Marine Corps Base Camp Smedley D. , Cablevision Systems Corporation, has been designing and delivering innovative telecommunications solutions for businesses throughout the New York metropolitan area New York–Northern New Jersey–Long Island is the most populous metropolitan area in the United States and the third most populous in the world, after Tokyo and Mexico City. . From its inception, meeting the evolving communications needs of businesses has been its sole focus and commitment. Today, thousands of organizations use its integrated voice, data and Internet services to increase their productivity, reduce operations costs, identify and take advantage of new business opportunities, and enhance the ability to utilize ongoing advances in communications technology. With 2003 revenue in excess of $178 million, more than 142,000 access lines and 27,000 Internet circuits, and over 1,600 "on-net" (directly connected) buildings, Lightpath utilizes its advanced network infrastructure to deliver next generation solutions with the diversity, scalability and reliability businesses demand in this highly competitive and financially-focused business market. For more information visit the Lightpath website at www.lightpath.net. About Cablevision Systems Corporation Cablevision Systems Corporation is one of the nation's leading entertainment, media and telecommunications companies. In addition to its broadband, cable, Internet and telephone offerings, the company owns and operates Rainbow Media Holdings, Inc. and its networks; Madison Square Garden Current arenas in the National Hockey League Western Conference Eastern Conference and its teams; and, Clearview Cinemas. In addition, Cablevision operates New York's famed Radio City Music Hall Radio City Music Hall New York City’s famous cinema; home of the Rockettes. [Am. Hist.: NCE, 2338] See : Theater . Additional information about Cablevision Systems Corporation is available on the Web at www.cablevision.com. |
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