Let the customer be the Judge: 2003 Service Excellence Award participants learn what their customers really think.For 11 years, Circuits Assembly has sponsored the Service Excellence Awards (SEA) program to help electronics manufacturing services Electronic manufacturing services (EMS) is term used for companies that design, test, manufacture, distribute and provide return/repair services for electronic component and assemblies for original equipment manufacturers (OEMs). (EMS Ems, town, Germany
Ems or Bad Ems (bät ĕms), town (1994 pop. 10,130), Rhineland-Palatinate, W Germany, on the Lahn River. ) providers and electronics assembly equipment and software suppliers measure their customer service. The 2003 SEA awards were recently presented during a luncheon at APEX apex (a´peks) pl. apexes, a´pices [L.] tip; the pointed end of a conical part; the top of a body, organ, or part.ap´ical
apex of lung the rounded upper extremity of either lung. 2003 in Anaheim Anaheim (ăn`əhīm), city (1990 pop. 266,406), Orange co., S Calif., SE of Los Angeles; inc. 1870. Anaheim was founded by Germans in 1857 as an experiment in communal living. , CA.
This year, a total of 25 awards were presented to 15 different companies, including the winners in each of the five EMS service categories by size (small, medium and large) and the outstanding company in each EMS size category. Awards were also presented to the top software and assembly equipment companies in each supplier category. Table 1 shows the winning scores.
Each of the 32 participating companies was judged on a scale of one (poor) to five (excellent) by 10 of their customers in five service categories: dependability/timely delivery; manufacturing quality (for EMS companies) or ease of use for equipment and software suppliers); responsiveness to requests and changes; technology; and value for the price.
Because the awards use a third-party survey process to question participants' customers, the results of the competition are regarded as an unbiased, objective gauge gauge
In manufacturing and engineering, a device used to determine whether a dimension is larger or smaller than a reference standard. A snap gauge, for example, is formed like the letter C, with outer “go” and inner “not go” jaws, and is used to of customer satisfaction. Companies learn how they can improve and what they need to do to stay ahead of their competitors COMPETITORS, French law. Persons who compete or aspire to the same office, rank or employment. As an English word in common use, it has a much wider application. Ferriere, Dict. de Dr. h.t. .
Frank Hart, director of marketing and regional sales for PVA PVA
polyvinyl alcohol. , winner of the 2003 award for dispensing dispensing
provision of drugs or medicines as set out properly on a lawful prescription. A prescription can only be filled, the drugs supplied, by a registered pharmacist, veterinarian, dentist or member of the medical profession. equipment, explained, "The Service Excellence Award is the one resource we rely on to objectively evaluate our strengths and weaknesses. There is a great deal of satisfaction in winning the award, but the feedback our customers provide to us is even more valuable in mapping out our short and long term goals."
Even if they do not win an award, participating companies look forward to receiving candid can·did
1. Free from prejudice; impartial.
2. Characterized by openness and sincerity of expression; unreservedly straightforward: In private, I gave them my candid opinion. feedback from their customers and seeing how they measure up to their competitors. As Leo Leo, in astronomy
Leo [Lat.,=the lion], northern constellation lying S of Ursa Major and on the ecliptic (apparent path of the sun through the heavens) between Cancer and Virgo; it is one of the constellations of the zodiac. Reynolds, president of Electronic Systems Inc., an EMS participant, said, "We have committed to making the Service Excellence Awards pro gram part of our ISO (1) See ISO speed.
(2) (International Organization for Standardization, Geneva, Switzerland, www.iso.ch) An organization that sets international standards, founded in 1946. The U.S. member body is ANSI. customer survey plan ... Over the long run, we feel we get more value from the critical comments our customers might be willing to make to a third party than actually winning an award, although we've we've
Contraction of we have.
we've have won three of these awards over the years and we like that, too!"
With money raised from the SEA program, Circuits Assembly donated do·nate
v. do·nat·ed, do·nat·ing, do·nates
To present as a gift to a fund or cause; contribute.
To make a contribution to a fund or cause. $2,500 on the participants' behalf to the SMTA's Charles Charles, archduke of Austria
Charles, 1771–1847, archduke of Austria; brother of Holy Roman Emperor Francis II. Despite his epilepsy, he was the ablest Austrian commander in the French Revolutionary and Napoleonic wars; however, he was handicapped by Hutchins Education Grant.
Table 1: Circuits Assembly 2003 Service Excellence Award winners. Each company was rated using the following scale: 5 (Excellent), 4 (Good); 3 (Average); 2 (Fair); 1 (Poor). EMS Providers Company Size LARGE MEDIUM Category Revenues over Revenues from $500 million $100 to $500 million EMS: OVERALL Plexus Teradyne Connection 4.4 Systems Division 4.5 EMS1: Dependability/ Universal Scientific Sparton Electronics timely delivery Industrial Co., Ltd. 4.3 4.4 EMS2: Manufacturing Universal Scientific Sparton Electronics quality Industrial Co., Ltd. 4.9 4.3 EMS3: Responsiveness Universal Scientific Sparton Electronics to requests and Industrial Co., Ltd. 4.8 changes 4.7 EMS4: Technology Universal Scientific Sparton Electronics Industrial Co., Ltd. 4.9 4.6 EMS5: Value for the Universal Scientific Sparton Electronics price Industrial Co., Ltd. 4.8 4.1 Company Size SMALL Category Revenues less than $100 million EMS: OVERALL Jolt Technology, Inc. 4.94 EMS1: Dependability/ CASE Assembly timely delivery Solutions Inc. 5 EMS2: Manufacturing Able Electronics quality 4.1 EMS3: Responsiveness Able Electronics to requests and 5 changes dca manufacturing corporation 5 EMS4: Technology Able Electronics 4.1 EMS5: Value for the Able Electronics price 4.0 Note: The Overall EMS winners were excluded from winning in any individual service categories. Each company was rated using the following scale: 5 (Excellent); 4 (Good); 3 (Average); 2 (Fair); 1 (Poor). Assembly Equipment Suppliers Equipment Function Participant Company Name/Rating Dispensing PVA--4.5 Pick and place Siemens Dematic--4.58 Repair and rework Teradyne Assembly Test Division--4.2 Screen printing DEK USA Inc.--4.86 Test and inspection phoenix|x-ray Systems + Services Inc.--4.72 Software Developers and Providers Software Function Participant Company Name/Rating Manufacturing software Aegis Industrial Software--4.86 Supply chain management software Agile Software--4.46
For information about the 2004 SEAs, contact Robin Norvell Norvell can refer to: People