Leeds University Completes Deployment of Interaction Management Software by Interactive Intelligence.Business Editors & High Tech Writers INDIANAPOLIS--(BUSINESS WIRE)--Jan. 15, 2002 University Deploys Software by Interactive Intelligence At Its Contact Center to Increase Agent Productivity and Improve Customer Service Universatile Net Centres Limited, an outsourced contact center based on the Leeds University campus in the UK, has completed deployment of interaction management software by Interactive Intelligence. The software, called Customer Interaction Center(TM) (CIC CIC circulating immune complexes. CIC Circulating immune complexes. See Immune complexes. ), was selected because of its open, unified architecture designed to increase agent productivity and improve customer service, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Paul Martin, chief executive for UNCL UNCL - Universal Naming Code Locater . Already, CIC has enabled the university to add new inbound customer services and has also helped it to secure five new clients, Martin said. UNCL uses CIC's PBX (Private Branch eXchange) An inhouse telephone switching system that interconnects telephone extensions to each other as well as to the outside telephone network (PSTN). , automatic call distribution, interactive voice response, unified messaging Having access to e-mail, voice mail and faxes via a common computer application or by telephone. For example, unified messaging may send faxes and digitized voice mail to a mail server that turns them into e-mail attachments. , reporting and recording capabilities. The software supports more than 35 agents, who are also university students, which is part of the university's plan to offer students additional on-campus jobs while taking advantage of a relatively inexpensive labor pool. "UNCL needed a platform with multi-channel capabilities that would be flexible and scalable enough to grow rapidly with the company," Martin said. "CIC has outperformed our expectations with its versatility, reliability and extensive multimedia capabilities. Our agents are impressed with its ease-of-use and we continue to surprise ourselves with what we can do using CIC's customisation tool. Proprietary telecom products simply would never have afforded us this kind of flexibility." "UNCL had an innovative idea to develop an on-campus contact center using the best technology available," Jerry Fleming, vice president of sales for Interactive Intelligence EMEA (Europe, Middle East, Africa) Refers to that region of the world. For example, one might see products packaged differently for the UK, EMEA and Asia Pacific markets. , said. "We're delighted that CIC was able to help UNCL achieve this goal by providing a single, easy-to-use graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to , a sophisticated set of applications, and a unique architecture designed to simplify administration and reduce operating costs operating costs npl → gastos mpl operacionales ." UNCL plans to add other products from Interactive Intelligence, including its Interaction Dialer(TM) software for predictive dialing and e-FAQ(TM), the company's e-mail and Web auto response management software. About Universatile Net Centres Limited UNCL is a distinctive outsourcer with clear competitive advantages. It offers a superior, graduate-calibre campus-based workforce, quick-to-learn and intelligent, along with an integrated, multi-channel technology platform and a management team experienced in the design of customer processes that fulfill clients' business objectives. Versatile by name and by nature, UNCL meets both private and public sector needs via inbound and outbound support with teams large or small and involving contracts both short- and long-term. For more information about UNCL, visit www.uncl.net. About Interactive Intelligence Inc. Interactive Intelligence Inc. (Nasdaq:ININ ININ Interactive Intelligence, Inc. (Indianapolis, Indiana) ININ Instituto Nacional de Investigaciones Nucleares (Spanish) ININ Islamic News and Information Network ININ Mexican Nuclear Institute ) is a global developer of interaction management software designed to automate communications for contact centers, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 800 companies. Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and international patents pending. Interactive Intelligence has won numerous awards, including Software Magazine's Top 500 Global Software and Services companies in 2000. The company's global headquarters are located in Indianapolis, IN, with regional offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and Asia Pacific. Interactive Intelligence can be reached at + 33 442 910 910 or www.ININ.com. This release contains certain forward-looking statements forward-looking statement A projected financial statement based on management expectations. A forward-looking statement involves risks with regard to the accuracy of assumptions underlying the projections. that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings. Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners. Copyright(c)2001 Interactive Intelligence Incorporated. All rights reserved. |
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