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Leasing: what's out and what's in.


Out: Accepting cash

In: Accepting credit cards for rent and deposits

Out: Complimentary fax service for residents

In: Providing a document shredder for residents to use to help prevent identity theft

Out: Polo shirts or denim shirts with logos and khaki khaki (kăk`ē, kä`kē) [Hindi,=dust-colored], closely twilled cloth of linen or cotton, dyed a dust color. It was first used (1848) for uniforms for the English regiment of Sir Harry Burnett Lumsden in India and later became the  pants

In: Upscale, fashionable career apparel

Out: White appliances

In: Stainless steel stainless steel: see steel.
stainless steel

Any of a family of alloy steels usually containing 10–30% chromium. The presence of chromium, together with low carbon content, gives remarkable resistance to corrosion and heat.
 appliances

Out: Linoleum floors

In: Stained concrete floors

Out: One-size-fits-all pricing

In: Yield management and menu-based pricing

Out: Mandatory lease lengths

In: Flexible lease terms

Out: Leases expiring at the end of the month

In: Flexibility in choice of lease expiration date Expiration Date

The day on which an options or futures contract is no longer valid and, therefore, ceases to exist.

Notes:
The expiration date for all listed stock options in the U.S.
 

Out: Offering rent concessions

In: Learning to sell value

Out: Not advertising on the Internet for tax credit properties

In: Web site marketing for tax credit properties

Out: Over-stretched staffs and over-worked leasing professionals

In: Multifamily call centers to help ease the workload

Out: Hiring "warm bodies" to fill leasing positions

In: Hiring tech-savvy leasing professionals

Out: Tennis courts as an amenity

In: One-of-a-kind super-perk amenities, such as recording studios and boxing rings, and useful and fun amenities, such as ZipCars, cold storage, covered basketball courts, dog grooming areas and lawn chess

Out: Cheesy cheesy (che´ze) caseous. , gimmicky gim·mick  
n.
1.
a. A device employed to cheat, deceive, or trick, especially a mechanism for the secret and dishonest control of gambling apparatus.

b. An innovative or unusual mechanical contrivance; a gadget.
 marketing campaigns

In: Effective marketing campaigns that sell value and lifestyle

Out: Improperly hung banners, tattered tat·tered  
adj.
1. Torn into shreds; ragged.

2. Having ragged clothes; dressed in tatters.

3.
a. Shabby or dilapidated.

b. Disordered or disrupted.
 flags, bad signage and poor lighting

In: Great curb appeal

Out: "Stabilized asset" brochures with stock photography

In: Brochures for each community, including actual pictures of the property and models

Out: Overused verbiage verbiage - When the context involves a software or hardware system, this refers to documentation. This term borrows the connotations of mainstream "verbiage" to suggest that the documentation is of marginal utility and that the motives behind its production have little to do with  such as "sparkling pool" and "state-of-the-art" fitness center

In: Specific words that describe the community such as "hardwood floors," "granite countertops" and "maple cabinets"

Out: Cookies and lemonade

In: Bottled water and healthy snacks

Out: Keeping refreshments in the clubroom club·room  
n.
A room used for meetings or activities of a club.

Noun 1. clubroom - a room used for the activities of a club
 kitchen

In: Built-in refreshment centers

Out: Big-screen TVs showing a video of the community

In: Plasma screens showing your community's Web site

Out: Not getting back to prospects' e-mails quickly with Word documents

In: Responding to prospects' e-mails in minutes, with high-quality, HTML e-mails

Out: Small print on Web sites and in brochures

In: Sans serif Short horizontal lines added to the tops and bottoms of traditional typefaces, such as Times Roman. Contrast with sans-serif.

 fonts, greater than 13-point type

Out: Denying all renters with poor credit

In: "Second chance" renter programs

Out: Paper, paper, paper

In: Electronic transactions and performing more leasing functions online

Out: Low wages for leasing professionals

In: Better opportunities for bonuses based on performance

Lisa Trosien has more than 20 years of industry experience. SHe can be reached at lisa@apartmentexpert.com
COPYRIGHT 2006 National Apartment Association
No portion of this article can be reproduced without the express written permission from the copyright holder.
Copyright 2006, Gale Group. All rights reserved. Gale Group is a Thomson Corporation Company.

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Article Details
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Title Annotation:ONSITE SOLUTIONS
Author:Trosien, Lisa
Publication:Units
Date:Jan 1, 2006
Words:397
Previous Article:Correction.(INDUSTRY INSIDER)(Correction Notice)
Next Article:The secret life of appliances: discover money-saving tips that will squeeze more life out of appliances--or show when it's time to throw in the towel.



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