Leapfrogging past today's IT mess: intelligence is moving toward the edge of networks.There are two major changes impacting the conduct of global business. Today's CEOs must understand and deal with these changes in real time. The first is the advent of the virtual enterprise. Companies are no longer insular insular /in·su·lar/ (-sdbobr-ler) pertaining to the insula or to an island, as the islands of Langerhans. in·su·lar adj. Of or being an isolated tissue or island of tissue. . Their supply chains span the globe and reach far beyond their individual firms. Their customers and stakeholders Stakeholders All parties that have an interest, financial or otherwise, in a firm-stockholders, creditors, bondholders, employees, customers, management, the community, and the government. demand and expect 24-7 access to goods, services and information. The second change is even more pervasive. It is the proliferation proliferation /pro·lif·er·a·tion/ (pro-lif?er-a´shun) the reproduction or multiplication of similar forms, especially of cells.prolif´erativeprolif´erous pro·lif·er·a·tion n. of knowledge and technology at the "edge." Enabled by mobile phones, personal digital assistants, radio frequency identification See RFID. (RFID (Radio Frequency IDentification) A data collection technology that uses electronic tags for storing data. The tag, also known as an "electronic label," "transponder" or "code plate," is made up of an RFID chip attached to an antenna. ) and the like, power to act has moved across time zones from the central office to all workers. Information technology networks must be industrial-strength, globally consistent and secure so they can deal with decentralized de·cen·tral·ize v. de·cen·tral·ized, de·cen·tral·iz·ing, de·cen·tral·iz·es v.tr. 1. To distribute the administrative functions or powers of (a central authority) among several local authorities. , mobile, "always on" users. Companies that understand these dynamics can turn information technology into a competitive advantage. Those that don't are likely to fall by the wayside way·side n. The side or edge of a road, way, path, or highway. adj. Situated at or near the side of a road, way, path, or highway: a wayside inn. . Wal-Mart is a good example of a company that has learned to thrive on the edge. The company tracks inventory levels online, interfaces with its suppliers automatically, and tracks shipments with RFID devices. It keeps prices low, shelves stocked and competitors on the run. This "digital nervous system" has transformed Wal-Mart from an Arkansas department store into the world's most dominant, cutting-edge retailer. Frito-Lay is another example. When I led Frito-Lay, we developed one of the world's first database management systems that let us track store-level supply and demand every day. We essentially employed Herman Lay's original business plan--he bought the potatoes, made the chips, sold the chips from his car, and adjusted production accordingly. These companies were early to recognize the explosion of new technology. They also understood that business ecosystems--virtual enterprises--will dominate, and that global enterprises do not have to own their entire supply chain or even their business processes. [ILLUSTRATION OMITTED] Understanding the move to the edge is important. Being able to address it is even more critical. Most companies today can see how rapidly technology and the world's economy are changing, but they're ill-equipped to respond. Most are hamstrung ham·string n. 1. Any of the tendons at the rear hollow of the human knee. 2. or hamstrings The hamstring muscle. 3. The large tendon in the back of the hock of a quadruped. tr.v. by a 40-year archeology of computer systems, built piece by piece, siloed by division and hardwired together. These legacy systems were not designed for the new environment and often cannot even communicate with each other. As a result, 80 to 90 percent of IT budgets are often spent "managing the mess" rather than investing in true business value. These systems are far too fragile to manage the opportunities at the competitive edge and the true rise of global commerce. Companies looking to move to the edge need to shift their focus to investments that do more than play catch-up or keep-up. To accomplish this, companies will need access to a globally consistent and secure network. They need a digital nervous system that seamlessly, and securely, connects to customers, suppliers and employees around the globe. One of our customers is ABN AMRO ABN AMRO Algemene Bank Nederland-Amsterdam Roterdam Bank (Dutch bank) Bank of The Netherlands, which is a leader in this area. It recently launched the first large-scale global deployment of a fully managed mobility service. This service gives ABN AMRO employees access to a wireless network providing anytime, anywhere real-time connectivity to critical business applications formerly available only through stationary desktop computers. As enterprises move authority and capability out to the edge, they must choose their partners carefully. Organizations outsourcing pieces of their business must look for companies with deep industry expertise. Modernizing legacy systems is not a matter of choice. It's a matter of competitiveness and survival. And it's not about ripping (1) Converting an audio CD from its native CD-DA format to MP3, AAC or some other compressed audio format. When the term was coined, it had a perverse meaning. Many loved the idea they were "ripping off" the music industry by making copyrighted works available in a compact format out the old and replacing it with the new, but about a long-term plan to maximize business processes and systems. Tomorrow's successful firms will be those that begin today to migrate into a technology environment that trades roadblocks for superhighways. Michael H. Jordan is chairman and chief executive of EDS (Electronic Data Systems, Plano, TX, www.eds.com) Founded in 1962 by H. Ross Perot (independent candidate for the President of the U.S. in 1992), EDS is the largest outsourcing and data processing services organization in the country. . |
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