Leading banks, insurance company worldwide select Early, Cloud & Company software.NEWPORT, R.I.--(BUSINESS WIRE)--Dec. 4, 1995 -- Early, Cloud & Company (ECC (1) (Error-Correcting Code) A type of memory that corrects errors on the fly. See ECC memory. (2) (Elliptic Curve Cryptography) A public key cryptography method that provides fast decryption and digital signature processing. ), a leading provider of customer service solutions and a subsidiary of IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) Corporation, today announced that several leading banks in the U.S. and Europe and a European insurance company have selected ECC software for a variety of customer relationship management projects. The new customers are Bank of Hawaii Bank of Hawaii, a subsidiary of Bank of Hawaii Corporation (NYSE: BOH), is a regional commercial bank headquartered in Honolulu, Hawaii. It is Hawaii's second oldest bank and its largest locally owned bank in that majority of the voting stockholders reside within the state. , Citibank, Banco Totta & Acores in Portugal, Deutsche Bank in Germany, ABN-AMRO in The Netherlands, and Devaderlandsche in Belgium. The projects will incorporate ECC's CallFlow (TM) call center automation software, which enables companies to automate their telephone-based customer service or sales operations with computer-telephony integration (CTI (Computer Telephone Integration) Combining data with voice systems in order to enhance telephone services. For example, automatic number identification (ANI) allows a caller's records to be retrieved from the database while the call is routed to the appropriate party. ), message-based data access and enterprise-wide business workflow in a distributed, client/server environment; Message Driven processor (MDp (TM)), the CICS-based message-oriented middleware with work flow automation that enables large organizations with legacy systems to more easily migrate to enterprise-wide client/server; or Teleservicing Control System (TCS (Transportation Control System) A widely used integrated information system for railroad transportation developed by the Missouri Pacific Railroad Company in the late 1960s and early 1970s. It was later implemented by Union Pacific when the companies merged. ), a call center automation product for telephone-based customer service operations. o Bank of Hawaii has selected ECC as a software provider in a bank-wide customer contact management project. o Citibank will use ECC's MDp to gain access to multiple back- end systems. o Banco Totta & Accores (BTA (Business Technology Association, Kansas City, MO, www.bta.org). A membership association of manufacturers, dealers, distributors and service companies in the business equipment and systems industries, founded in 1994. ), a leading Portuguese bank, has purchased MDp and TCS software, which will serve as the engine for the bank's new telebanking service, which initially will be offered to 30,000 customers. Customers who use the service will be able to conduct transactions -- such as account inquiries, funds transfers and bill payments -- via "live agents" or a voice response unit. o Deutsche Bank has purchased CallFlow and MDp software, which will serve as the foundation for a new bank in which transactions will be conducted solely by telephone. The service will be based in Germany. Deutsche Bank and ABN-AMRO are among the top 20 banks in the world. o Devaderlandsche, an insurance company based in Belgium that is a wholly owned subsidiary Wholly Owned Subsidiary A subsidiary whose parent company owns 100% of its common stock. Notes: In other words, the parent company owns the company outright and there are no minority owners. of ING Group -- one of the largest financial organizations in Europe -- has implemented MDp software to serve as an interface between the company's exiting systems and desktop applications, increasing the efficiency of the booking process for auto insurance policies. Bank of Hawaii "Bank of Hawaii is embarking upon a strategic project to strengthen our relationships with our customers and better meet their needs as we operate in a more competitive banking environment," said Donna Hunt, senior vice president, Consumer Products and Services division, Bank of Hawaii. The Honolulu-based bank, which has $12 billion in assets and more than 115 locations in the Pacific, Asia and U.S. mainland, initially will use ECC's TCS software and then migrate to ECC's client/server software, CallFlow, next year in a call center application handling inbound customer service and sales calls. ECC's MDp software will be used to integrate the bank's call centers with its various back-end computer systems and software. MDp also will be used to provide access to Visa Interactive's Electronic Banking Message Standard (EBMS EBMS Electronic Business Management System ebMS ebXML Messaging Service EBMS Eagle Business Management Software EBMS Electronic Business Messaging System EBMS Electronic Business Message Service Specification ) architecture, which will enable the bank to deploy electronic bill payment. -0- Founded in 1981 with a focus on customer service automation, Early, Cloud & Company (ECC) -- a subsidiary of IBM Corporation -- is a software development and consulting services company with more than 200 employees worldwide. ECC's world headquarters are in Newport, Rhode Island Newport is a city in Newport County, Rhode Island, United States, about 30 miles (48 km) south of Providence. It is the home of Naval Station Newport, housing the United States Naval War College, the Naval Undersea Warfare Center, and a major United States Navy training center. , and European headquarters are in Reading, England. ECC sells its customer service solutions directly in the U.S. and Europe, and markets them through distributor partnerships with JIEC JIEC Joint Interrogation Exploitation Center in Japan and with SPL (1) (Systems Programming Language) The assembly language for the HP 3000 series. See assembly language for an SPL program example. (2) (Structured Programming Language) See structured programming. 1. in Australia and New Zealand. ECC's products provide enhanced customer service capabilities, increased business productivity and improved quality of operations with solutions that integrate enterprise-wide data and client/server computing. Early, Cloud & Company provides products and services that are used in a wide variety of industries, including banking and financial services, insurance, retail, telecommunications, publishing, consumer products, manufacturing, distribution, and call center service bureaus. The company can be reached at 800-322-3042 or on the Internet's World Wide Web at URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. : http://www.webinsight.com/earlycloud -0- MDp and CallFlow are trademarks of Early, Cloud & Company. CONTACT: Brenda Nichols or Kevin Rudden Parker, Nichols & Company, Inc. (For Early, Cloud & Company) (508) 369-2100 |
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