Leading U.S. Wireless Carrier Turns to Intervoice to Improve Customer Self-Service.DALLAS -- Intervoice, Inc. (Nasdaq:INTV INTV Intelligent Television INTV Association of Independent Television Stations ), a world leader in converged voice and data solutions, today announced that a leading wireless carrier has chosen Intervoice's Voice Interaction Platform to enhance its customer self-service offering with speech technology. When calling into the customer service center to pay bills, check available minutes or verify account balances, wireless subscribers will now be able to interact with basic verbal commands rather than use the telephone keypad A telephone keypad is a keypad that appears on a “Touch Tone” telephone. It was standardised when the Dual-tone multi-frequency (DTMF) system was introduced in the 1960s, and replaced the rotary dial. to complete transactions. This enables subscribers to quickly and easily access information they want, through a natural interface, when they want it, without having to wade through cumbersome menus, get on the Internet or wait to speak with an agent. This leading wireless carrier turned to Intervoice because of its flexible and highly scaleable standards-based voice platform as well as Intervoice's ability to support the carrier's new "virtual agent" self-service offering. Intervoice's voice platform easily met the carrier's requirement for processing over 120 million customer service-related calls per year. In addition, Intervoice was able to meet very specific requirements for developing a carrier-branded "virtual agent" who represents the company's unique brand and image and appropriately reflects the style, scope and preferences of its customers. Designing the "virtual agent" was possible with Intervoice's flexible Voice User Interface (VUI (Voice User Interface) A voice-controlled application on a computer, PDA or smartphone. A VUI is more sophisticated than an interactive voice response (IVR) system. It implies a wide range of commands rather than just voicing "yes" or "no." Contrast with GUI. ), the technology that facilitates the subscribers' interaction with the customer self-service system. Intervoice also offered a world-class design team known for its innovative VUI design work for enterprises across the globe. "From ATMs to self-check out stands at grocery stores, consumers have become accustomed to helping themselves," said Bob Ritchey, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Intervoice. "Consumers are no different when it comes to dealing with their wireless carrier provider. Intervoice has a proven track record of helping many of the world's leading wireless carriers answer this growing trend by providing the best possible customer self-service experience to their subscribers." About Intervoice Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. and payment applications. The Company's two market units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide at companies across a variety of industries including: Ameritrade, Amtrak Amtrak, the National Railroad Passenger Corp., authorized to operate virtually all intercity passenger railroad routes in the United States. Amtrak was created by Congress in 1970 in response to more than two decades of continuous operating deficits by privately run , Atmos Energy Atmos Energy (NYSE: ATO), headquartered in Dallas, Texas, is the largest distributor of natural gas in the United States, serving 3.1 million customers nationwide. Atmos acquired TXU's natural gas and pipeline holdings in 2004. , Citibank, CSX Transportation "CSX" redirects here. For the parent company, see CSX Corporation. For other uses, see CSX (disambiguation). CSX Transportation (AAR reporting marks CSXT) is a Class I railroad in the United States, owned by the CSX Corporation. , MasterCard, O2, Rogers Wireless, SBC (1) (SBC Communications Inc., San Antonio, TX, www.sbc.com) A large, national telecommunications company that grew from a multitude of local and regional companies, including Southwestern Bell, Pacific Bell and Nevada Bell, into a single, unified brand by 2002. , Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com. |
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