Leading International Inter-Exchange Carrier Successfully Implements Cygent's Customer and Order Management Platform.Business Editors/High-Tech Writers SAN FRANCISCO--(BUSINESS WIRE)--Feb. 5, 2002 Cygent Assists a Tier 1 Provider in Maximizing Satisfaction of Small Business Customers With 24X7 On-Line Care, Including Shopping, Ordering, and Account Management Cygent, Inc., the leading web-based customer, order, and service management platform for the communications industry communications industry, broadly defined, the business of conveying information. Although communication by means of symbols and gestures dates to the beginning of human history, the term generally refers to mass communications. , today announced that a Tier 1 IXC (1) (IntereXchange Carrier) An organization that provides interstate (long distance) communications services within the U.S., which includes AT&T, MCI, Sprint and more than 700 others. See LATA. (2) (IXC Communications Inc., Austin, TX, www. has successfully implemented the Cygent solution to provide comprehensive web-based customer care for its small and medium-sized business customers. This web-based customer care and ordering system will help to maximize customer satisfaction, decrease call volume into the support center, and reduce operating expenses Operating expenses The amount paid for asset maintenance or the cost of doing business, excluding depreciation. Earnings are distributed after operating expenses are deducted. . Via a powerful web portal See portal. , Cygent has enabled the provider to offer industry leading customer service, designed to provide intuitive ordering and personalized account management. This Cygent implementation enables users to browse and compare products and services, price and order business solutions, monitor service delivery status, and manage service profiles online. For questions requiring human interaction, customers can quickly interact with a customer service representative via a click to chat feature. "We're delighted to help this Tier 1 IXC provide a seamless and consistent web-based customer service solution to their business customers, while leveraging their investment in existing operations support systems Operations Support Systems (also called Operational Support Systems or OSS) are computer systems used by telecommunications service providers. The term OSS most frequently describes "network systems" dealing with the telecom network itself, supporting processes such ," said Stephen Brucker, Cygent president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. . "Their confidence in Cygent is an outstanding validation of our solution's ability to meet the needs of the largest global carriers." The initiative will increase revenue and maximize customer satisfaction within the IXC's small business segment. Customers who visit the site are given the flexibility to respond to their changing business needs, at minimal cost to the provider. The primary motivator for the IXC to deploy Cygent was the ability of the platform to provide a robust customer care environment -- manage quotes, take new orders, 24x7 account maintenance -- while reducing costs and increasing operational efficiency. The planned reduction of volume into the call center will provide a return on investment in just under seven months. Already, to the delight of both Cygent and the IXC, the implementation has been a success, as demonstrated by the higher than anticipated order and revenue volumes. About Cygent Cygent offers service providers an integrated software Separate software components or applications that have been combined into one package. See integrated software package. platform that enables the timely and accurate ordering of communications services. Managing the complex relationships between orders, customer accounts and products, Cygent allows providers to streamline operations and align business processes around the customer. Cygent-powered solutions help communications service providers A Communications Service Provider or CSP is a company that transports information electronically. The term encompasses public and private companies in the wireline, wireless, Internet, cable, satellite, and managed services businesses. to reduce order fallout, speed time to revenue, and increase customer satisfaction. Cygent is a privately held company privately held company A firm whose shares are held within a relatively small circle of owners and are not traded publicly. with primary offices in San Francisco San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden , CA and Tysons Corner, VA. For more information, please visit the Cygent website at http://www.cygent.com or call 866-4CYGENT. Except for the historical information contained herein, this news release contains forward-looking statements, estimates, and assumptions by Cygent and other parties that involve risks and uncertainties, including the ability to gain new business, acceptance of new Cygent products in the market, the expansion of operations by Cygent customers and the deployment of Cygent products in specific markets. Note to Editors: Cygent(TM), the Cygent logo, and The Face of Communications(TM) are trademarks of Cygent, Inc. All other company, brand, and product names used herein are the property of their respective owners. |
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