Leading European Mobile Communications Provider O2 Germany Deploys Telcordia Wireless Software.
PISCATAWAY, N.J.--(BUSINESS WIRE)--Feb. 9, 2004
Telcordia (R) Service Director to Help O2 Germany Bring New Level of Service to German Customers
Telcordia(R) Technologies, Inc., a global provider of telecommunications software and services, and O2 (Germany) GmbH & Co. OHG, a leading European mobile communications provider, today announced that O2 has selected the Telcordia(R) Service Director software product to increase the delivery of high-quality, reliable voice and data services to wireless customers. Telcordia Service Director addresses the critical issue of service assurance by providing a fully scalable, open architecture that links all the processes involved in the creation and deployment of multi-layered services. With its flexible service level management capabilities, Service Director will help O2 increase operational efficiencies and profitability.
"Service Director will help O2 embrace a customer-and service-centric perspective, resulting in opportunities for increased revenue, reduced customer churn and, ultimately, a competitive advantage by capturing a greater share of the market," said Terry Vega, Group President, Wireless, Cable & Emerging Markets for Telcordia. "Service Director is the latest example of Telcordia's progress in serving mobile operators worldwide and shows how Telcordia's new, open, flexible and easily configurable Elementive product portfolio is helping carriers enhance network productivity and customer satisfaction."
"O2 is dedicated to delivering high-value mobile voice and data services, while at the same time, building stronger relationships with our customers," said Reinhard Herr, Director Network Operations, from O2. "O2 selected Telcordia Service Director because it operates independently of network technology, provides an end-to-end view of the network to maximize quality of service (QoS) and includes an extensive service library that enables us to quickly offer new content, services and applications, all of which result in increased network performance and better customer service."
Service Director incorporates an innovative and modern service model concept that helps an operator create and manage end-to-end Service Level Agreements (SLAs). Service Director will allow operators to make end-to-end quality measurements, allowing them to offer guaranteed QoS to key customers. It also builds on existing performance, monitoring and alarm management infrastructure to help change the operations paradigm from network-centric to service- and customer-centric. Its capabilities can analyze, display and document:
-- How services, as experienced by the customer, are performing
-- How customers, or customer groups, are being served
-- The underlying cause of service or SLA violations
For more information about Telcordia's Elementive Mobility Portfolio, visit www.telcordia.com/elementive.
About Telcordia Technologies, Inc.
Telcordia Technologies, Inc. is a leading global provider of telecommunications software and services for IP, wireline, wireless and cable. By delivering flexible, standards-based solutions that optimize complex network and business support systems, Telcordia enables customers to aggressively reduce costs and grow revenues. Telcordia, a subsidiary of SAIC, is headquartered in Piscataway, NJ with offices throughout the United States, Canada, Europe, Central and Latin America. (www.telcordia.com)
About O2 (Germany) GmbH & Co.OHG
O2 (Germany) GmbH & Co. OHG, a subsidiary of mmO2 plc, meets the complete telecommunications needs of its mobile communications customers. With its own extensive network infrastructure, O2 offers innovative post-pay and pre-pay products and also mobile data services based on GPRS technology. In addition, the company will introduce a range of next generation UMTS products. mmO2 plc has 19.2 million customers in the UK, Ireland and Germany.
For more information, please contact: O2 Germany, Press Department Roland Kuntze Georg-Brauchle-Ring 23-25 80992 Munchen Tel.: 089/ 24 42 - 12 14 Fax: 089/ 24 42 - 12 19 e-mail: email@example.com http://www.o2.com/de
Telcordia Technologies is a wholly owned subsidiary of SAIC. Statements in this announcement other than historical data and information constitute forward-looking statements that involve risks and uncertainties. A number of factors could cause our actual results, performance, achievements or industry results to be very different from the results, performance or achievements expressed or implied by such forward-looking statements. Some of these factors include, but are not limited to, the risk factors set forth in SAIC's Annual Report on Form 10-K for the period ended January 31, 2003, and such other filings that the Company makes with the SEC from time to time. Due to such uncertainties and risks, readers are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date hereof.