Leading Alaskan Transportation Company Selects Synergen; Alaska Railroad Sought State-of-the-Art Web Technology.

Business Editors/High-Tech Writers

WALNUT CREEK, Calif.--(BUSINESS WIRE)--April 29, 2003

Synergen, Inc. (www.synergen.com) a leading provider of Enterprise Asset Management (EAM) and Computerized Maintenance Management (CMMS) solutions, today announced that the Alaska Railroad Corporation (ARRC) has chosen Synergen as their EAM/CMMS vendor of choice to maintain their statewide system assets valued at $367 million, including 611 miles of track, 52 locomotives and more than 1900 freight and passenger railcars.

The Alaska Railroad was established by Congress in 1914 to facilitate economic development in Alaska. It is a full-service railroad, hauling more than seven million tons of freight and nearly 500,000 passengers annually. As Alaska's only railway service provider, and most reliable shipping carrier in the harsh Alaskan elements, ARRC has been central to Alaska's development and growth. ARRC ventured into web-based technology with their highly successful passenger reservation system in 2002; their paper-based CMMS maintenance system was an obvious candidate as an extension of their IT strategy. The Synergen Series(TM) will ultimately be deployed to all of ARRC's 14 departments, beginning with their heavy equipment division, slated for go-live this summer.

"One of our primary goals is to increase equipment reliability and availability, which we feel quite confident the Synergen Series will assist us in attaining," said Dave Burtless, project manager at Alaska Railroad. "From the very beginning, Synergen demonstrated an extremely high level of functionality and ease-of-use. Synergen's level of support and responsiveness has been extraordinary. They impressed us from the onset by taking the time to truly understand our unique needs before embarking on the implementation."

"Alaska Railroad plays a key role in the economic growth of the state of Alaska," said Richard MacDonald, president and CEO of Synergen. "The Synergen Series will streamline their equipment maintenance process, enabling them to analyze large volumes of history and asset condition data to aid key decisions and improve asset reliability and availability."

Synergen's Web-architected CMMS/EAM software suite, the Synergen Series, addresses all aspects of MRO including: collaborative work management, asset reliability and maintenance; inventory control, purchasing, and contract management; operational accounting; reporting and analysis; project tracking; safety and regulatory compliance; and document control. Supported by the latest in Internet technology, users need only a standard Web browser to rapidly install, deploy and access Synergen solutions across the enterprise.

About Alaska Railroad Corporation

The Alaska Railroad, the United States' last full-service railroad, provides passenger services to Seward, Whittier, Anchorage, Talkeetna, Denali National Park, and Fairbanks. The ARRC also provides a unique flagstop service between Talkeetna and Hurricane.

About Synergen

Synergen, Inc. has built an industry-wide reputation for excellence with the Synergen Series(TM), recently being named 2003 MRO Gold Product of the Year by Plant Services magazine -- the only EAM/CMMS vendor to be recognized with this prestigious award for two consecutive years. Established in 1986, Synergen has major installations in capital-intensive industries such as process and discrete manufacturing, energy, chemicals, mining and metals, food processing, pulp and paper, as well as non-manufacturing industries, such as transportation, health care, education, aerospace/defense, government agencies, utilities, water services, municipalities and those organizations faced with fleet and facility management challenges.

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