Lawson Earns Prestigious Support Center Practices Certification; Fourth Consecutive Certification Recognizes Lawson for Delivering Top Quality Support.

Business Editors & Technology Writers

ST. PAUL, Minn.--(BUSINESS WIRE)--Jan. 15, 2002

Lawson Software (Nasdaq:LWSN) today announced that its Global Support Center has achieved certification from the prestigious Support Center Practices (SCP) certification program for the fourth consecutive year. Lawson achieved certification after an extensive audit of its St. Paul-based support center. SCP certification measures the effectiveness of customer support using stringent performance standards and industry best practices.

"Lawson has earned SCP certification every year the program has existed - an accomplishment none of our competitors can match," said Cole Orndorff, vice president, Global Support Center, Lawson Software. "This certification assures our customers that they will consistently receive the highest quality support from Lawson Software, and underscores our commitment to delivering 100 percent customer satisfaction."

SCP certification is an internationally recognized standard created by the Service Support Professionals Association (SSPA) and a consortium of IT companies to create a recognized quality certification program for support centers and to provide a method of benchmarking for support center practices. SCP Certification requires comprehensive on-site audits of more than 100 business elements defined in the SCP program. SCP Certification measures factors such as corporate commitment and strategic direction, customer satisfaction, performance metrics, research and development interface, and other strategic areas of the support operation. Certified companies must continue to demonstrate their commitment to excellence and high performance standards through annual re-certification audits.

"The Lawson Global Support Center demonstrated its continued commitment to delivering service quality by achieving SCP certification for the fourth consecutive year," said Ben Stephens, SCP Auditor. "Lawson Software has continued to invest and drive improvement within its support operation resulting in increased levels of customer satisfaction."

Lawson, one of the 35 SSPA member companies involved in founding the SCP certification program, continues among the ranks of leading technology companies that have achieved certification. Currently, more than 80 companies representing approximately 200 support centers around the world participate in the program.

About the Support Center Practices Certification Program

The Support Center Practices (SCP) certification program was developed to address service quality issues that affect the rapidly growing technology support industry. The SSPA and 35 of its member companies created the program along with Service Strategies Corporation. These companies contributed their insight and perspective into defining the key elements required for delivering world-class support. The SSPA consists of more than 500 of the world's leading technology companies and provides a value-added forum where service and support professionals share ideas and discuss developing trends. For more information about SSPA, visit www.supportgate.com. Service Strategies Corporation is responsible for administering the SCP certification program and conducting on-site certification audits. For more information about SCP certification, contact Service Strategies Corporation at 858-674-4864 or visit www.supportgate.com/scp.

About Lawson Software

Lawson Software provides mission-critical enterprise software solutions that help service organizations in the healthcare, professional services, financial services, retail, public sector and other strategic markets achieve competitive advantage. Lawson's proven Internet solutions deliver unprecedented visibility to drive operational excellence in customer relationship management, professional services automation, human resources, financials, procurement, distribution and enterprise performance management. Headquartered in St. Paul, Minn., Lawson has offices and affiliates serving North and South America, Europe, Asia, Africa and Australia. Additional information about Lawson is available at www.lawson.com.