Latest Issue of Call Center E-Journal is Devoted to Agent Retention.Business Editors KITE, Ga.--(BUSINESS WIRE)--May 24, 2000 The Ascent Group has published another issue of the Call Center E-Journal -- an exciting new quarterly electronic journal designed to provide call center managers from all industries with actionable ideas and proven enhancement techniques. The current issue examines agent retention. CCE-J shares with you the experiences of a handful of companies, very diverse in composition and varying in size. Each company shares its successes and failures in agent turnover. Articles feature the call center operations of MicroAge Teleservices, CSC Logic, Brinker International, and El Paso El Paso (ĕl pă`sō), city (1990 pop. 515,342), seat of El Paso co., extreme W Tex., on the Rio Grande opposite Juárez, Mex.; inc. 1873. Electric. Our cover article features Southern California Southern California, also colloquially known as SoCal, is the southern portion of the U.S. state of California. Centered on the cities of Los Angeles and San Diego, Southern California is home to nearly 24 million people and is the nation's second most populated region, Water Company's Customer Service Center. SCWC SCWC Second Chance Wildlife Center discusses recent initiatives that have improved operations and reduced agent turnover. Learn how SCWC has leveraged its state-of-the-art call center as an outsourcing option for other utilities. This issue also contains an article written by Sharon Dowd of NICE Systems. Learn how effective quality programs can help reduce agent turnover and ultimately increase your company's profitability. Call Center E-Journal features in-depth interviews and original research to provide a perspective unlike any other publication. Articles are written to demonstrate best practices and key business strategies to call center managers in all industries. Each issue contains original research and insight with absolutely no advertising. CCE-J is published as an electronic document and delivered to your desktop over the Internet, making it easier for you to share an issue or an article with your staff or frontline employees. CCE-J subscribers include such "best in class" call center operations as Home Shopping Network “HSN” redirects here. For other uses, see HSN (disambiguation). The Home Shopping Network (HSN) is a mostly 24-hour shopping network that is seen on cable, satellite, and some terrestrial channels in the United States. , AAA AAA: see American Automobile Association. (Triple A) A common single-cell battery used in a myriad of electronic devices of all variety. Like its double A (AA) cousin, it provides 1.5 volts of DC power. When used in series, the voltage is multiplied. , Bell Canada Bell Canada Enterprises (TSX: BCE, NYSE: BCE), legally BCE Inc., is a major Canadian telecommunications company. Through its subsidiaries including Bell Canada, Bell Aliant, Northwestel, Télébec, and NorthernTel, it is the incumbent local exchange carrier for , GMAC GMAC General Motors Acceptance Corporation GMAC Graduate Management Admission Council GMAC Give Me A Call GMAC Genetic Manipulation Advisory Committee GMAC Genetic Modification Advisory Committee (Singapore) GMAC Give Me A Chance Home Services, Sprint, American Express, Duke Power, Ryder Transportation, Southern California Edison Southern California Edison (or SCE Corp), the largest subsidiary of Edison International (NYSE: EIX), is the primary electricity supply company for much of Southern California. It provides 11 million people with electricity. , and Florida Power & Light. You too can become a subscriber to this exciting new e-journal by taking advantage of our introductory rate of $345, that's $50 off the regular subscription price of $395 (per year for four issues). Subscribe with your MasterCard, VISA, Discover, or American Express card using our secure order form on our Web site at www.ascentgroup.com. Call Center E-Journal is published by the Ascent Group, a management-consulting firm with extensive experience in the operations and management of customer service organizations and a leading publisher of customer service journals and reports. |
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