Browse Lanaghen, Martha

1-4 out of 4 article(s)

Title	Type	Date	Words
Case study: Reality Based Scheduling; Improving customer satisfaction and agent job satisfaction.	Advertisement	Mar 1, 2004	424
Reducing new hire costs: increasing speed to competency with innovative "Jump Start" program.	Advertisement	Feb 1, 2004	452
Case study: Reality Based Scheduling; Improving customer satisfaction and agent job satisfaction.	Advertisement	Jan 1, 2004	428
Take the interactive co-sourcing challenge.		Sep 1, 2003	1989