Knoxville Utilities Board Selects Intergraph for Outage and Mobile Work Force Management for Electric, Gas, Water, and Wastewater.

Business Editors & Technology Writers

HUNTSVILLE, Ala.--(BUSINESS WIRE)--Oct. 16, 2001

Intergraph Utilities commercial off-the-shelf

InService suite will provide consolidated environment

for both trouble and service-order related work

Intergraph Utilities (Nasdaq:INGR) today announced that Knoxville Utilities Board (KUB) has selected Intergraph's InService solution to improve the productivity, accuracy, and operations of KUB's electric, gas, and water and wastewater utility divisions. KUB serves 180,000 customers in Knoxville, Tennessee, and the seven surrounding counties, with 387,000 individual billable meters. The multi-million dollar contract includes software, services, support, and maintenance over five years, including 25 dispatch seats, 155 mobile seats, internet viewing seats, and productized interfaces to Intergraph's FRAMME-based AM/FM/GIS, PeopleSoft's CIS for Public Enterprises (developed and built by SPL WorldGroup, Inc.), TELEGYR's(R) SCADA system, and Mincom's Ellipse(TM) Enterprise Management software.

After a lengthy evaluation and benchmark of outage and mobile workforce vendors, KUB selected Intergraph InService to replace its legacy mainframe outage management system and existing workforce management system. InService provides a seamless environment for dispatch, mobile computing, scheduling, crew management, and outage management, fulfilling KUB's vision of a consolidated dispatching environment from which to make informed decisions related to both trouble and service order work.

According to Ed Medford, manager of IT, "KUB needed to find pre-integrated solutions to reduce the risk, cost, and time to implement a centralized dispatch and mobile solution for both outage and workforce management."

Intergraph is the only vendor to offer a comprehensive suite of pre-integrated, off-the-shelf products to manage the distribution network, thereby reducing the risks associated with selecting multiple vendors for GIS, outage management, computer aided dispatch, and mobile computing.

Specifically, the goals of the system are as follows:

-- Improve communication of outage and critical system events to KUB personnel

-- Provide estimated restoration times to individual customers

-- Provide system reliability metrics and reporting for each utility system

-- Provide dynamic information from real-time applications, such as SCADA

-- Archive and document all system operation actions

Kevin Hitt, vice president of Intergraph Utilities, said, "KUB has been a valued customer for more than a decade. By implementing InService, KUB will leverage its existing FRAMME-based technology and lay the foundation for improved service reliability, increased productivity, and streamlined work processes. This vote of confidence in our outage and workforce management solution following a highly competitive selection process is a major milestone that strengthens our long-term partnership with KUB."

Intergraph Utilities Background Information

Intergraph Utilities provides the world's leading Windows NT-based Geospatial Resource Management solutions for utilities. Intergraph Utilities solutions integrate a full range of asset information management and decision support tools into a truly blended, enterprise IT environment. The company's products for Geospatial Resource Management include G/Technology for electric, gas, water, and pipeline companies, FRAMME, and FRAMME Web View and Field View. Dedicated to streamlining the entire workflow, Intergraph also offers the InService suite of products, addressing outage management, workforce management, crew dispatch, and mobile data needs.

Intergraph Corporation is a worldwide provider of end-to-end technical solutions and systems integration. Intergraph's vertically focused business units develop, market, and support software and services for local and national governments, and for global industries, including process and power, utilities, communications, mapping/GIS, photogrammetry, and public safety. Headquartered in Huntsville, Ala., with offices worldwide, Intergraph common stock trades on The NASDAQ Stock Market under the symbol: INGR. Intergraph is located on the Web at www.intergraph.com.

Intergraph and the Intergraph Logo are registered trademarks of Intergraph Corporation. FRAMME and InService are trademarks of Intergraph Corporation. Other brands and product names are trademarks of their respective owners.

(c) Copyright 2001, Intergraph Corporation