KnowledgeView Inc. -- 80,000 PC Users Tap Into PC Show and Tell for Help in First Month.

TAMPA, Fla.--(BUSINESS WIRE)--Nov. 12, 1999--

New Web Help Offers More Than 6,000 Answers to `How-to' Questions

for Applications, Operating Systems and Web Portals

There is a new online product capturing the attention of computer users around the world. It's called PC Show and Tell(TM) and, in its first 30 days, has been visited by more than 80,000 unique viewers, averaging 12 minutes per site visit.

Logging more than 2.5 million successful hits, PC users frustrated by complex software have discovered PC Show and Tell(TM) has the solution that's not only helpful -- it's free.

PC Show and Tell(TM) delivers short, one-minute videos that audibly and visually assist users with more than 6,000 applications, including Microsoft Word, Excel and PowerPoint; in addition to operating systems such as Microsoft Windows 95 and Windows 98; as well as Internet services and portals such as ICQ, Hotmail and Yahoo.

Constantly adding new material, the plan is to provide more than 100,000 shows within the next year.

PC Show and Tell(TM) users actually `see and hear' the answers to their PC questions step-by-step, and then perform the task on their own, creating a form of "Instant Learning(TM)." With just three clicks of the mouse, a short list of solutions to software `how-to' questions is displayed.

Users then select a show and it downloads in seconds. If users cannot find an answer to a specific question, they may ask pcshowandtell.com to find it. If it's not there, PC Show and Tell(TM) will build it.

Explaining the Instant Learning(TM) concept, CEO Keith Gibson said: "Learning is most effective when people have a friend `show and tell' them. Research by Dr. Edgar Dale shows that people remember only 10% of what they read, 50% of what they see and hear and 80% of what we personally experience (see, hear and do).

"With PC Show and Tell(TM), everyone has the ability to use any feature in their software. PC Show and Tell(TM) replaces expensive and lengthy training courses, CDs and videos."

For unlimited access to PC Show and Tell(TM), interested users may sign up at pcshowandtell.com to download the free player onto their desktop. Once installed, users immediately get `answers on the fly'. A free `Tip of the Week' subscription via e-mail is available with each sign-up.

According to the Gartner Group, a leading technology research firm, 24% of calls to Help Centers are `how-to' questions. In Corporate America alone, more than $11 billion a year is spent answering `how-to' questions. According to IDC, a leading technology research firm, companies spend more than $60 billion on employee training.

Retention studies suggest that 60% of the training is forgotten before being used. PC Show and Tell(TM) lets users learn in real time. Corporations may license the PC Show and Tell library for use on their Intranets to integrate with other training and support systems.

System Requirements: Any Microsoft Windows 95, 98, NT compatible operating system can run the player (a space-conservative 500k download). Shows are approximately 100k and can be downloaded or run from the Internet.

PC Show and Tell(TM) is a service of KnowledgeView, Inc. (KVI), a privately held company with headquarters in Tampa. KVI pioneered the concepts of Instant Learning(TM) and Optimized Navigation.

Note to Editors: Gartner Group is a registered trademark of Gartner Group (NYSE:IT). Hotmail is a registered trademark of Microsoft Corporation (Nasdaq:MSFT). Microsoft Windows is a registered trademark of Microsoft Corporation. Yahoo is a registered trademark of Yahoo, Inc. (Nasdaq:YHOO).